The Early Head Start Program Assistant is an in-office position
Annual Salary: $45,234 equivalent to $23.24 p/h based on a 37.5 hours per week
About El Nido Family Centers
For more than one hundred years, El Nido Family Centers has strengthened children and families through comprehensive, culturally responsive services that promote healthy development, family well-being, and resilient communities throughout Los Angeles County.
Major Responsibilities
- Ensures program access to staff and parents by ensuring the site is opened and closed in a timely manner.
- Maintains files, schedules, confirms and cancels appointments.
- Plans, schedules and arranges parent meetings/training and program events including scheduling space, arranging for/serving refreshments, sending notices and receiving responses.
- Assists with program recruitment by responding to questions about program services from referral sources; connects prospective clients with appropriate staff members; refers callers to appropriate resources and other community agencies.
- Attends to program-related tasks outside of the office such as purchasing client snack, refreshments, activity supplies and other program-related errands
- Assists the Family Engagement Specialist with the management of the EHS donation center.
- Assists the Health and Nutrition Specialist with requesting medical records, including phone calls to clinics, fax authorizations and follow-up calls.
- Calculates the Homework activities and parent volunteer time to ensure accurate count of monthly parent generated in-kind.
- Enters In-kind homework and volunteer hours in the in-kind web-based system.
- Enters Client information into the program’s database system.
- Assists with childcare during parent training.
- Answers telephones in a timely, friendly fashion; screens calls; returns calls as directed with requested information; assists callers as able; takes accurate, complete messages; forwards calls to other staff members as appropriate.
- Acts as program receptionist, greeting families and visitors, offering refreshments when appropriate, and informing staff members of visitors’ arrivals; schedules, confirms and cancels appointments for others; maintains a tidy reception area.
- Prepares and types a variety of non-routine/complex correspondence, forms, reports and similar items using a personal computer and MS Word software; develops outreach and other promotional materials using desktop publishing types of software.
- Performs routine clerical duties such as copying, sorting, faxing and filing documents.
- Provides administrative support to the EHS Program Director.
- Oversees incoming and outgoing mail.
- Assists with childcare during parent training.
- Cross trains in other clerical duties and fills in for absent staff or overload work situations as necessary.
Secondary Project Responsibilities
- Ensures the center is appropriate and welcoming to all visitors.
- Models' appropriate communication techniques for staff and parents.
- Attends scheduled EHS management and team meetings as needed.
- Maintains confidentiality as required by the law and El Nido Family Center’s EHS policy.
- Performs other duties as assigned.
Skills/ Characteristics
- Must have a working knowledge of office and program management, administration, and facilities
- Must have effective oral and written communication skills in both English and Spanish.
- Must have good interpersonal skills, including the ability to work as part of a team.
- Must have good judgment skills and be able to prioritize multiple projects.
- Working knowledge and experience working in Early Head Start is highly desirable.
- Ability to manage multiple tasks simultaneously; detail oriented and have excellent organization and time management skills.
- Knowledge of ChildPlus preferred.
- Must be able to work with a low income, ethnically and culturally diverse population with multiple service needs.
- Ability to provide positive, friendly, and helpful services. Must have knowledge and /or experience with strength-based customer service delivery.
- Proficient in Microsoft Suite ( Word, Excel, Outlook, Powerpoint)
Experience/Education
- High School Diploma or its equivalent. Associate degree or formal training in general office/program management desired.
- Previous two or more years of experience in clerical and providing administrative support.
- Previous experience providing administrative services to low-income families and working with people of varied experiences and ethnic backgrounds.
- Bilingual in Spanish required
- Must possess a valid California driver's license, have use of a motor vehicle, and provide evidence of automobile liability insurance. Must meet State health requirements, including TB clearance. Fingerprints must be on file with the Justice Department.
- As a condition of employment, must pass a pre-employment Health Screening, including passing a physical examination, and verification of a T.B. clearance.
- Physical ability to bend, stoop, walk, reach overhead, push/pull, squat, twist, and turn. The employee may lift and/or move up to 20 pounds.
Job Type: Full-time
Pay: $45,324.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- providing clerical and administrative: 2 years (Required)
- working in a nonprofit environment: 2 years (Required)
Work Location: In person
