RCS Staffing has an immediate need for an Operations Support Specialist II in Fort Mill, South Carolina. This is a full-time contract-to-permanent hire, office-based assignment with our client.
Overview of YOUR Role as an Operations Support Specialist II
This position provides a wide range of operational support activities for the regional and local office organization within a leading engineering firm. The incumbent will support client interaction, time and expense processing, and invoice preparation — while also serving as a key point of contact for internal and external clients and contributing to process improvement initiatives. This role is critical to ensuring day-to-day office operations remain organized and functional. Strong organizational and communication skills are essential to success in this position.
As an Operations Support Specialist II, YOU Will:
- Support the time and expense entry process to meet corporate deadlines; review reports for accuracy and completeness and run summary reports for management approval.
- Prepare client invoices with all required supporting documentation for management review.
- Maintain records, files, and databases of projects and operational data; develop reports, charts, and graphs as required.
- Maintain current operational knowledge and documentation, including business procedures and operational workflows.
- Coordinate materials for meetings, training sessions, and other organizational activities; participate in meetings with team members, stakeholders, and support personnel to ensure alignment on priorities.
- Respond to customer and employee inquiries, providing timely and professional assistance, and serve as a liaison between business and support teams to resolve operational issues.
- Support accounts receivable and accounts payable processes.
- Coordinate with building management/landlord on invoices, facility service requests, emergency evacuation plans, and related items.
- Research products and services as required for the office.
- Assist project managers (PMs) with design documents — ensuring materials are printed, folded, and distributed correctly.
- Handle outgoing mail and shipping logistics.
- Organize and maintain breakrooms and office common areas.
- Analyze business processes and identify opportunities for improved efficiency, accuracy, and reliability; monitor operational processes and recommend improvements.
- Facilitate data capture, tracking, and reporting to support business operations and process improvement initiatives.
- Assist with preparing presentations, reports, and documentation related to operational projects and business initiatives.
- Coordinate with internal departments to ensure timely completion of projects, tasks, and support requests.
- Participate in testing of system enhancements, process improvements, and new operational initiatives.
- Provide guidance and on-the-job training to Operations Support Specialist I team members.
- Perform other duties as assigned by management.
YOU Are the Ideal Candidate If You Have:
- 1–3 years of experience in an Operations Support Specialist I role or comparable administrative/operations position.
- High school diploma or GED (required).
- Proficiency in Microsoft Office Suite, including Excel (VLOOKUP skills strongly preferred), Outlook, and Teams.
- Experience in the engineering, utility, or a related technical industry.
- Strong organizational and planning skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills — you sound polished and professional on the phone.
- Strong problem-solving and analytical skills with a sharp attention to detail.
- The ability to work independently, follow through on assignments, and thrive in a fast-paced, ambiguous environment.
- Demonstrated ability to work well with strong personalities; you are coachable, humble, and confident
- A customer-service orientation with a team player mindset and a high degree of personal credibility and professionalism.
- Availability Monday–Friday, 8:00 AM – 5:00 PM (with a preference for arriving a few minutes early).
It's a BONUS If You Have:
- Associate's degree (AA) or equivalent from a two-year college or technical school.
- Paralegal or professional licensure/permitting experience.
- Experience supporting engineering project managers or working in a corporate engineering environment.
- Familiarity with Adobe Acrobat and Microsoft Access or PowerPoint.
Key Competencies We're Looking For:
Successful candidates will demonstrate strength in the following areas:
- Problem Solving & Analysis
- Communication Proficiency
- Customer Service Orientation
- Technical Aptitude
- Organizational Skills & Attention to Detail
- Initiative & Self-Motivation
- Teamwork & Collaboration
- Personal Effectiveness & Credibility
- Adaptability & Time Management
About Our CLIENT:
Our Client performs distribution, transmission and substation construction services and conducts turnkey engineering-construction projects for utilities, electric cooperatives and municipalities of all sizes across the country. In addition, they are a leader in storm restoration and offer gas distribution services. They are known for our relentless commitment to safety, exceptional customer service, operational excellence and a strong focus on our employees’ continued development. With over 75 years of experience, they have long-standing relationships with our customers from utilities, electric cooperatives and municipalities.
Who WE Are:
RCS Staffing is a certified Women-Owned Small Business (WOSB) specializing in the recruitment of professionals for best-of-class companies throughout the United States. Since 1994, RCS recruits top talent for direct hire, temp-to-perm and contract staffing positions and provides customized payroll services. Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project Controls, Information Technology, Energy Efficiency and Business Professionals. RCS is an equal opportunity employer that prohibits discrimination and harassment of any type. RCS recruits, hires, and promotes for all positions without regard to race, color, religion, creed, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information or age. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
