About Empire & Co. / Overview
Empire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees nationwide. As the leading Steelcase dealer in the United States, we support a network of over 500 manufacturers. We partner with top architects, designers, brokers, craftsmen, and manufacturers to deliver innovative, cost-effective workplace solutions that solve business challenges and activate brands.
Empire & Co. is seeking an Account Manager / Designer to join our growing team supporting the Mineola, NY / Long Island market. This role is ideal for someone based on Long Island who enjoys a blend of client relationship management, workplace design, and strategic account oversight. The position will primarily support clients across Long Island, with occasional travel into our NYC office for meetings, collaboration, and team engagement as needed.
In this role, you will serve as a trusted advisor to clients by managing accounts, developing workplace and furniture solutions, and delivering a high-quality customer experience from concept through execution. You will partner closely with internal teams to create thoughtful, functional environments while helping drive growth, strengthen client relationships, and expand Empire & Co.’s presence within the market.
Location: Mineola, NY / Long Island (with occasional travel to NYC as needed)
Schedule: Primarily supporting Long Island clients with periodic visits to the NYC office
Client & Account Management
Build and maintain strong client relationships through proactive communication and strategic account management
Serve as the primary point of contact throughout the project and sales lifecycle
Keep clients informed on new product offerings, market trends, and workplace solutions
Anticipate client needs and provide thoughtful, solution-oriented recommendations
Develop forecasts and support strategic account planning
Conduct client meetings, site visits, and field verification as needed
Effectively communicate the Empire & Co. story, capabilities, and value proposition
Identify opportunities for ancillary products and additional services
Negotiate with vendors where applicable to support pricing and profitability
Design & Product Application
Create drawings and specifications in CET including topicals, furniture plans, and renderings
Develop furniture specifications, layouts, finish selections, and digital presentation materials
Prepare installation drawings and supporting documentation
Conduct field measurements and inventory existing furniture when applicable
Revise drawings and specifications as needed throughout project execution
Assist in maintaining design department standards and project documentation
Collaborate with internal teams to ensure solutions align with client goals and budgets
Sales Process & Project Coordination
Coordinate with Sales Coordinators, Account Coordinators, Project Managers, and Design teams to ensure smooth project execution
Monitor project progress and maintain accurate internal reporting and documentation
Support value engineering efforts and budget alignment discussions with clients
Maintain project files and tracking systems as needed
Adhere to deadlines and support deliverables across multiple projects simultaneously
Mentor and support junior team members as applicable
