Patient Support and Records: Assist patients with scheduling appointments, referrals, and follow-ups. Serve as the primary point of contact for patients, ensuring they understand their care plans, treatment options, and available resources. Advocate for patients by addressing concerns, resolving issues, and providing education on healthcare rights and benefits. Maintain accurate records of patient interactions and track progress in care coordination.
Patient Education: Ensure patients have access to necessary medications, treatments, and support services. Educate patients on preventive care, wellness programs, and chronic disease management.
Collaboration: Collaborate with all healthcare providers, consultants, outside medical offices, hospitals, insurance companies, and social service agencies to coordinate care.
Quality Assurance: Support initiatives aimed at improving patient satisfaction, engagement, and health outcomes.
Other Duties: Perform other duties as assigned.
