Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. This is a hybrid position where sales are also integrated. Your energetic approach and strong communication skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming customer experience. This paid position offers an exciting opportunity to work with an award winning insurance agency deeply rooted in the community.
Duties
- Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
- Service insurance policies and provide customers with coverage summaries
- Assist clients with filing claims
- Manage client inquiries via phone, email, and in person, providing accurate information and timely solutions
- Utilize productivity software such as Microsoft Office, spreadsheets, and Word processing tools to document interactions and update client records
- Perform data entry tasks with high accuracy, maintaining organized records of customer interactions and transactions
- Assist with front desk responsibilities including greeting visitors, managing appointments, accepting payments and supporting office management activities
- Maintain excellent phone etiquette and organizational skills to ensure smooth daily operations
Experience
- Previous insurance experience and PA property/casualty license preferred
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel) and familiarity with spreadsheets and data entry tasks
- Experience with customer service roles that involve direct client communication via phone or in person
- Knowledge of office management practices including calendar management and personal assistant tasks is advantageous
- Familiarity with multi-line phone systems and technical proficiency in productivity software will help you excel in this role
- Demonstrated organizational skills along with excellent time management abilities to handle multiple priorities efficiently
Join us as a Customer Service Representative where your enthusiasm meets opportunity! Bring your exceptional communication skills, technical proficiency, and passion for helping others to create memorable experiences for our clients. We value your dedication and look forward to supporting your growth within our vibrant team!
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
