Drive day-to-day ECM operations and lift team performance so high-needs Medi-Cal members get coordinated, person-centered care. You’ll coach Care Managers/CHWs, keep quality and compliance tight, and remove roadblocks so clients thrive.
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Lead & Coach: Supervise ECM staff, run huddles, balance caseloads, and develop skills.
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Own Quality: Track KPIs (outreach, engagement, care plans), audit charts, and close gaps.
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Support Clients: Escalate complex cases, champion client voice, and promote person-centered care.
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Partner Well: Interface with leadership, MCPs, and community providers; contribute in case conferences and audits.
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Bachelor’s in Social Work, Nursing, Public Health, Human Services, or related (Master’s preferred).
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2+ years in a lead/supervisory role in healthcare, behavioral health, or social services.
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Hands-on experience with Medi-Cal populations, care coordination/case management.
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Working knowledge of ECM, managed care, and California health programs.
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Bonus: Bilingual (English/Spanish), local resource savvy, Trauma-Informed Care, Motivational Interviewing.
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Empathy and cultural humility, clear communication, crisp organization, and pragmatic problem-solving.
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Comfortable navigating sensitive situations and occasional crisis intervention.
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Able to travel locally as needed for staff support/meetings.
