Reports to: Head of Accounts
Direct Reports: Production Team, Account Management Team, Operations & Logistics Team
Status: Full-time (INTERNAL)
Position Summary
The Account Director is responsible for leading client relationships, operational execution, cross-functional teams, and overall account performance across assigned programs. This role drives project success through strong leadership, strategic planning, operational oversight, and team accountability.
At Promobile, Account Directors are expected to lead with a hospitality-first mindset, creating meaningful emotional impact for clients, consumers, partners, and team members alike. This role is heavily focused on delivering exceptional experiences, measurable results, operational optimization, profitability, and scalable execution while maintaining strong process discipline, communication standards, and organizational leadership.
The ideal candidate is strategic, highly organized, hospitality-driven, solutions-oriented, and capable of managing complex experiential programs in fast-paced environments while delivering exceptional client experiences and business results.
Key Responsibilities
Process Leadership & Operational Discipline
- Maintain and enforce company processes, communication standards, operational workflows, and compliance across all accounts and project teams
- Lead with strong corporate smarts, accountability, organization, and operational discipline in fast-paced experiential environments
- Ensure projects consistently align with Promobile’s core focus areas: hospitality, emotional impact, measurable results, and operational optimization
- Create scalable systems and workflows that allow internal teams, freelance Producers, Coordinators, vendors, and operational partners to integrate seamlessly into Promobile’s standards and execution model
- Identify operational inefficiencies and implement process improvements that support stronger execution, profitability, accountability, and long-term scalability
- Partner cross-functionally with Accounts, Production, Operations, Logistics, and Leadership teams to align timelines, priorities, staffing, and execution standards
2. Resource Management & Team Oversight
- Oversee internal and external team bandwidth across projects
- Ensure accurate time tracking, utilization reporting, and resource allocation
- Forecast staffing needs and proactively identify workload gaps or operational risks
- Balance resources across multiple high-priority accounts and initiatives
- Mentor, guide, and develop Account Team members while fostering a hospitality-first, team-oriented culture
- Support training, onboarding, professional development, and operational readiness initiatives
- Foster a culture of accountability, communication, collaboration, and operational excellence
- Help create an environment where team members, freelancers, and partners feel supported, aligned, and set up for success
3. Budget Ownership & Financial Planning
- Own account profitability, forecasting, financial planning, and overall account health
- Monitor budgets, scopes, burn rates, operational costs, margin performance, and financial compliance across assigned programs
- Lead with strong corporate smarts, financial discipline, and operational accountability to support scalable growth and long-term client success
- Identify opportunities for optimization, efficiency, cost savings, and improved operational performance across staffing, logistics, production, and execution
- Proactively identify risks to profitability and implement solutions that protect margins and operational health
- Build long-term operational and financial plans that support efficiency, scalability, profitability, and sustainable revenue growth
4. KPI Ownership & Account Performance
- Define measurable success metrics and KPIs across accounts, activations, and operational initiatives
- Lead KPI tracking, reporting, and performance optimization efforts to ensure campaigns deliver measurable business results for clients and Promobile
- Translate reporting insights, operational data, and campaign outcomes into strategic recommendations and actionable next steps
- Ensure campaigns, activations, and deliverables align with client goals, business objectives, and success metrics
- Maintain accountability for overall account performance, operational outcomes, profitability, and execution quality
- Utilize data, reporting, and operational insights to support smarter business decisions, continuous improvement, and long-term client success
5. Client Relationship & Strategic Leadership
- Lead overall account strategy, client experience, and long-term account growth across assigned programs
- Build and maintain strong, long-term client partnerships through trust, communication, hospitality, and consistent execution
- Serve as the senior strategic lead and primary escalation point across assigned accounts
- Oversee executive-level communication, negotiations, problem-solving, and client relationship management
- Ensure every touchpoint throughout the lifecycle of a project reflects Promobile’s hospitality-first mindset and creates meaningful emotional impact for clients, consumers, partners, and internal teams
- Lead teams in creating exceptional on-site experiences that align with client goals, brand standards, and customer engagement objectives
- Drive account retention, operational excellence, and measurable business results through proactive leadership and strategic execution
- Identify opportunities for account expansion, optimization, and long-term revenue growth
Qualifications
- 10+ years of experience in account management, client services, or agency leadership
- Proven experience managing large-scale accounts and complex client relationships
- Strong understanding of budgeting, forecasting, operational planning, and profitability management
- Experience leading cross-functional teams and managing multiple priorities simultaneously
- Exceptional communication, leadership, and problem-solving skills
- Ability to lead strategic conversations while remaining highly operationally disciplined
- Strong understanding of KPI tracking, reporting, and performance optimization
- Experience mentoring and developing team members
Success Metrics
Success in this role is measured by the ability to consistently lead with Promobile’s four core focus areas:
- Hospitality & Emotional Impact — creating exceptional experiences for clients, consumers, partners, and internal teams through thoughtful leadership, communication, and execution across every project touchpoint
- Corporate Smarts & Process — maintaining strong operational discipline, accountability, compliance, communication standards, and scalable processes across accounts and project teams
- Results-Driven Execution — delivering measurable business results, strong activation performance, KPI achievement, client satisfaction, and long-term account growth
- Optimization & Efficiency — improving operational workflows, profitability, resource utilization, staffing efficiency, and overall execution quality across programs
Additional success metrics include:
- Client retention and long-term account growth
- Account profitability and financial health
- Team development, collaboration, and accountability
- Operational consistency and execution quality
- Ability to proactively identify, solve, and prevent operational challenges
- Strong leadership, communication, and cross-functional team alignment
Additional Benefits:
- Profit Sharing
- Parking
- Gym
- Snack Program
Job Type: Full-time
Pay: $140,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
