Administrative Coordinator / Dispatcher Job Description
Position Title: Administrative Coordinator / Dispatcher
Company: H2O Irrigation
Position Summary: H2O Irrigation is seeking a highly organized and detail-oriented Administrative Coordinator / Dispatcher to support daily office operations and field service activities. The ideal candidate will manage incoming phone calls, coordinate technician schedules, oversee dispatch operations, and maintain Field Central CRM to ensure efficient tracking of service calls, projects, vehicles, and technician productivity.
Key Responsibilities
Administrative & Office Support
- Answer and direct incoming phone calls professionally and efficiently.
- Provide customer service support and respond to client inquiries.
- Perform general office administrative duties, including filing, data entry, and record management.
- Prepare and maintain reports, documents, and service records.
- Coordinate communication between customers, technicians, and management.
Dispatch & Scheduling
- Schedule and dispatch technicians for service calls, maintenance visits, and project work.
- Monitor daily technician schedules and adjust assignments as needed.
- Coordinate emergency service requests and prioritize work orders.
- Ensure timely communication of schedule updates to field personnel.
Field Central CRM Management
- Manage and maintain Field Central CRM system data and workflows.
- Track technician time on service calls and project assignments.
- Monitor vehicle locations and field activity through Field Central.
- Oversee service call status, ensuring jobs are completed and documented accurately.
- Review incomplete service calls and coordinate rescheduling with customers and technicians.
- Maintain accurate customer, equipment, and service records within the CRM.
- Generate operational reports to support management decision-making.
Operations Coordination
- Monitor daily workflow to maximize technician efficiency and productivity.
- Follow up on outstanding service calls and project milestones.
- Assist with job tracking, billing support, and work order management.
- Communicate regularly with field teams regarding schedules, job updates, and customer concerns.
- Support management with operational planning and resource allocation.
Qualifications
- Previous administrative, dispatch, customer service, or office management experience preferred.
- Experience with CRM software; Field Central experience is a plus.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office.
- Ability to work independently and in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
Preferred Skills
- Scheduling and dispatch management experience.
- Knowledge of service-based or construction-related industries.
- Experience tracking field technicians and coordinating project activities.
- Ability to analyze workflow and improve operational efficiency.
Benefits
- Compensation $26-30 per hour
- Growth opportunities within a growing company.
- Supportive team environment.
- Paid holidays and other benefits as applicable.
Reports To: General Manager / Owner
Job Type: Full-Time
This role is critical to ensuring smooth communication between the office, customers, and field technicians while maintaining accurate operational data within Field Central CRM. Join us in this energetic role where your organizational talents will shine! We are committed to fostering a supportive work environment that values your contributions while offering opportunities for growth in office management and administrative expertise.
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Referral program
Work Location: In person
