Job Summary
Join our dynamic team as a Client Relations Associate, where your energy and communication skills will drive exceptional customer experiences and foster long-term client partnerships. In this role, you will serve as the primary point of contact for clients, ensuring their needs are understood and met with enthusiasm. Your proactive approach will help strengthen relationships, support sales initiatives, and contribute to the overall success of our client management strategies. This paid position offers a fantastic opportunity to develop your skills in account management, and customer service within a fast-paced, innovative environment.
Duties
- Manage the onboarding process for new clients, ensuring all setup steps are completed accurately
- Review, organize, and process all account paperwork
- Collect, verify, and maintain required licenses for each client account
- Set up and configure client formularies according to program requirements
- Establish DSCSA portal (USMeds) accounts and resolve any related setup issues
- Create and configure dispensing platform (MDScripts) accounts for new clients
- Assign dispensing platform access to authorized staff as indicated in account documentation
- Troubleshoot and resolve issues related to dispensing platform portal.
- Provide training to office staff on dispensing platform port when needed
- Coordinate various clients requests and ensure timely communication
- Manage and track items that need to be shipped for various clients
Skills
- Strong project management skills with the ability to coordinate multiple client onboarding and account setup
- Proven experience in client or account management, preferably within healthcare and or other regulated industries
- Proficient in Windows 365, or similar tools for tracking client information, documentation, and workflow progress
- Excellent communication abilities to clearly explain processes, provide training, and build strong client relationships
- Understanding of customer service and account management best practices to support long‑term client success
This role is ideal for motivated individuals eager to grow their career in client relations. We value energetic professionals who thrive on building meaningful connections and delivering outstanding service. Join us to be part of a forward-thinking organization dedicated to empowering both our clients and your professional development!
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
