General Functions:
Performs responsible administrative and caseworker duties in interviewing applicants to determining eligibility for program assistance.
Representative Jobs / Assignments
Medical Assistance Interviewer
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Works directly with Case Managers to coordinate patient care.
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Manages and coordinates medical referrals for Orange County Medical Clinic patients and supporting the Ryan White program thru the Electronic Health Record system.
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Communicates directly with patients, giving and receiving information.
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Utilizes the computer system according to departmental protocols to include accurate data entry and retrieval of information for referral purposes.
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Receives inquiries and requests, and performs research and responds accordingly.
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Performs data collection and data entry, following through and documenting the interaction.
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Processes referrals and maintains quality documentation on each authorization.
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Maintains close communications with clinical offices, to ensure that referrals are completed and followed up per requirements.
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Solves problems independently or in a team environment
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Interprets and communicates program guidelines.
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Exercises independent judgement in making eligibility determination, determining financial status, screening for other resources and overall suitability of applicant for program.
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Interprets and communicates program guidelines.
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Performs word processing or data entry on a personal computer or mainframe terminal. Prepares forms, documents and correspondence as needed to execute program. Performs basic mathematical calculations.
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May coordinate the delivery of assistance. Processes interim changes for program participants.
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Solves routine problems, answers questions, and responds to inquires.
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Insures compliance with all laws, codes and policies relative to program applied for.
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Compiles case files, maintains logs, and schedules appointments.
Minimum Qualifications:
Associate's degree and two years of experience in, (based on area of assignment), real estate, case management, assessment or administrative experience in the area of social services or public assistance; or an equivalent combination of relevant education, training or experience.
Must have the ability to communicate effectively both verbally and in writing.
Preferences:
Bilingual
