Job Title: After Sales Customer Service Representative
Reporting to: After Sales Manager
Location: US – Remote
About Superior Wellness
Superior Wellness is the world's fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through innovation, quality, and a customer-first mindset.
As a global business, we supply high-quality wellness products to customers worldwide, with a strong focus on improving health and wellbeing through exceptional products and service.
The Role
We are looking for an After Sales Customer Service Representative to join our growing team. This is a remote role open to candidates based in the US.
This is a hands-on role where you will be responsible for supporting customers after their purchase — resolving queries, managing warranty and aftercare cases, and ensuring a smooth post-sale experience — working closely with our technical, logistics, and sales teams and playing a key part in delivering a best-in-class customer experience.
This role is well suited to someone who is self-motivated, comfortable working independently in a remote setting, and enjoys working in a fast-paced, growing environment while taking ownership of their work.
Key Responsibilities
- Handle inbound and outbound customer contact (phone, email, and messaging), providing clear and helpful after sales support
- Manage warranty claims, spare parts requests, and aftercare cases from start to resolution
- Liaise with technical and logistics teams to resolve product and delivery issues quickly
- Maintain accurate records of cases, ensuring information is logged correctly and followed up
- Work effectively and independently in a remote environment, staying connected with the wider team
- Identify recurring issues and share feedback to help improve products and processes
What We're Looking For
Required:
- Previous experience in customer service, after sales, or a support-based role
- Strong communication skills and a genuine customer-first attitude
- Ability to manage multiple cases and prioritize effectively
- Self-motivated and able to work productively in a remote setting
Preferred:
- Experience in a product-based, manufacturing, or technical support environment
- Familiarity with CRM or case management systems
- Previous experience working remotely
We are looking for someone who is reliable, hands-on, and takes ownership of their work.
Our Values
We are a values-driven business built on Discipline, Responsibility, Consistency, Trust, Integrity and Team. We look for people who take ownership, support their colleagues, and strive to improve every day.
These values help us maintain the high standards of quality, service, and customer experience that our customers expect.
Why Join Superior Wellness
At Superior Wellness, you'll be part of a fast-growing, international business where you can make a real impact.
We offer a supportive, team-focused environment where people are trusted to take ownership, contribute ideas, and grow with the business — wherever they are based.
In addition to your salary, we offer:
- 401(k) with Harbor Bay (after 60 days of service)
- Individual healthcare plan (after 60 days of service)
- 13% company-wide bonus scheme (terms and conditions apply)
- Paid time off (PTO) and paid holidays
- Recognition, development, and progression opportunities
How to Apply
Apply directly via Indeed. If you'd like to find out more about the role before applying, we'd be happy to have a confidential conversation.
Work Location: Remote
