Date: Jun 29, 2026
Location: Indianapolis, IN, US, 46205
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Organization: HHC
Division: HEALTH AND HOSPITAL CORPORATION
Sub-Division: MCPHD
FLS Status: [[JOB_REQUISITION_CUSTOM27]]
Req ID: 26229
Marion County Public Health Department is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Marion County Public Health Department also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at:
[email protected].
Job Role Summary
The Administrative Assistant plays a vital role in supporting the daily operations of the department by providing high-quality customer service, managing licensing and permit processes, and ensuring accurate data entry. This position serves as the first point of contact for walk-in clients and public inquiries, offering professional and courteous assistance while efficiently directing requests to appropriate staff. The Administrative Assistant is responsible for processing applications and payments, maintaining organized records, and entering service requests into departmental systems. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. This position is essential to maintaining smooth internal operations and delivering responsive public service aligned with the department’s mission and goals.
Key Competencies
Describe environmental factors that affect the health of a community and individuals
Effectively communicate with internal and external audiences and facilitate communication among individuals, groups, and organizations
Determine effective communication strategies for target audiences and respond to information, misinformation, and disinformation
Recognize the diversity and vulnerability of individuals and populations
Apply principles of ethics, diversity, equity, inclusion, and environmental justice to reduce systemic and structural barriers that perpetuate health inequities
Apply critical thinking and public health science in delivering the 10 Essential Public Health Services
Essential Duties
Customer Service and Reception 40%
Serve as the receptionist for walk-in clients, directing them to appropriate staff or addressing their requests.
Answer telephone and email inquiries, responding to public requests for information and directing calls as necessary.
Licensing/Permits and Reporting Management 40%
Processing licensing applications, permits and payments in accordance with departmental guidelines.
Prepare and distribute licensing applications and outstanding invoices.
Accurately enter service requests and complaints into data management software.
Maintain an organized filing system, processing and filing records as per standard operating guidelines.
Documentation and Data Entry 20%
Search and prepare departmental documents requested under the Freedom of Information Act (FOIA).
Prepare documents for scanning and attachment into the department’s software system.
Enter data as needed into data management software.
Associated Job Duties
Provide administrative support and back-up assistance within the department or Bureau as needed.
Participate in a minimum of two community engagement events annually, totaling at least eight (8) hours.
Participate in public health emergency preparedness and response activities
Serve on designated committees and work groups as assigned.
Perform other duties as assigned to support departmental goals and public health initiatives.
Qualifications
High school diploma or equivalent
1-3 years of previous experience as an Office Assistant or administrative assistant and/or associate’s degrees in business with no years of experience
Excellent written and verbal communication skills with internal and external customers
Licenses/Certifications Required
Valid Indiana Driver’s license.
Knowledge, Skills & Abilities
Good critical thinking and decision-making abilities.
Proficiency in Microsoft Office software.
Good written and verbal communication skills.
Working Environment
Standard office environment
Sitting for long periods of time
Continuous use of hands on the computer keyboard
Long periods of viewing the computer monitor
May encounter irate, difficult or uncooperative individuals
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Nearest Major Market: Indianapolis
