Good with people? Like the idea of ending your shift knowing you actually helped somebody? Then keep reading, because this Inbound Call Center Assistant job might be the one.
seeking a reliable Inbound Call Center Assistant to join our Dayton office. In this role, you will handle incoming calls from existing customers, answer questions, resolve issues, and document each interaction accurately. This is an inbound position only — there is no cold calling or outbound sales.
We provide paid training, so prior call center experience is helpful but not required.
Responsibilities
- Answer inbound customer calls in a professional and courteous manner
- Identify customer needs and provide accurate information about products, services, and accounts
- Resolve routine issues and escalate more complex concerns to the appropriate department
- Enter and update customer information in our CRM system
- Maintain call notes and follow up on open items as needed
- Meet individual and team performance goals (call quality, handle time, customer satisfaction)
Qualifications
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer proficiency and comfort navigating multiple systems
- Ability to remain calm and professional with upset or frustrated callers
- Dependable attendance and punctuality
- Must be able to sit and use a headset/computer for extended periods
Benefits
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Paid on-site training
- Opportunities for advancement
How to Apply
Submit your application and resume!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
Application Question(s):
- If selected for an interview, what is the best email to contact you on?
Work Location: In person
