Adheres to departmental policies and procedures, customer service standards, and compliance guidelines.
Ensures cases are compliant with Colorado Revised Statutes, court records and other regulations governing the child support program.
Prepares moderately complex legal documents for attorney use in court hearings and manage follow-up documentation processing.
Researches, analyzes, and interprets court orders and financial documents to calculate child support amounts and arrears.
Collaborates with counties, states, tribes, international jurisdictions, and other Human Services agencies to establish and enforce support orders for parentage, financial, and medical support.
Monitors and verifies case activity to ensure timely and appropriate processing.
Updates and maintains case information in Automated Child Support Enforcement System (ACSES) and Electronic Document Management System.
Maintains a detailed, chronological case history including work performed, interactions, and legal or administrative decisions.
Enters complex data through multiple County and State computer systems requiring detailed, specific program knowledge.
Conducts locate functions to gather contact, employment, and financial information to determine monthly support obligations.
Manages day-to-day communication with clients, employers, and agencies, responding to inquiries and providing accurate explanations of child support regulations, policies, and procedures to ensure case updates and compliance.
Ascertains barriers and makes referrals for additional services as appropriate.
Participates in State and Federal Workgroups
