Looking for a tight-knit culture where your contributions really matter? BRAH Electric is searching for a relaxed and diligent Sales Support Specialist to join our team. You might be the perfect fit if you're organized, detail-oriented, and thrive in a role that requires juggling multiple tasks with minimal supervision.
As a key member of our 10-person team, you'll play a crucial role in ensuring our sales process runs smoothly from order entry to shipment and billing. You'll use your strong communication and organization skills to work closely with our sales reps, coordinating logistics, and make sure our customers are delighted with on-time deliveries and accurate billing. Sales support and logistics experience is preferred, but not required. Please apply if you are a natural organizer and work well as part of a team.
Your Mission
Customers around the world rely on BRAH for innovative and cost-effective electrical parts. We specialize in direct replacement (aftermarket) parts, which means that we save our customers from the pain of expensive or slow replacement of their failed electrical parts—we ship quickly, and for less than the original manufacturer. Our customers love us!
You will be a welcome new member of our team, as we are splitting out administrative functions from the sales process for the first time! Our team is excited for you to join, because you will be increasing their efficiency. In order for this to happen well, you’ll need to earn their trust with attention to detail and strong communication. This role will come with the usual need to improve processes and make things the best they can be. We love opportunities for improvement, so bring your best suggestions!
Your Day
Your day will be a blend of coordinating shipments, managing customer orders, and solving process issues. While your tasks may vary, here’s a glimpse of what a typical day might look like:
In the morning, you start by confirming the shipping details for a set of orders, coordinating with third-party vendors, and entering tracking numbers into our system to share with customers. While managing your inbox, you respond to a few queries from sales reps needing support with customer requests. All tasks can be completed over chat or email, with an occasional need for you to pick up the phone and get some information from a sales rep or customer.
As the day progresses, you could be coordinating with the warehouse on items that need to go out today, or assisting sales with some urgent orders. You finish out the day by coordinating with operations leadership and share some of your ideas for improving our order-to-shipment process and customer satisfaction. This is the flow of each day—hustling orders through as efficiently as possible, while sometimes slowing down to make sure we're improving our methods.
Who You Are
You excel at working efficiently and take pride in mastering tasks, even the repetitive ones. Your organizational skills shine as you find ways to improve processes, but you also appreciate the rhythm of diving into familiar tasks, where you can pop on your headphones and get into a productive groove.
You’re always ready to assist sales reps or customers when they need help, and you seamlessly transition back to your tasks once the job is done. You’re resourceful and proactive in seeking assistance when needed, but you also enjoy the independence of managing your own workload and getting things done. Your determination and focus make you a key player in keeping everything running smoothly.
What you'll be doing:
- Order Management: Take charge of orders after they're entered by the sales team, ensuring they progress seamlessly through shipping and billing.
- Shipping Coordination: Arrange and track shipments, coordinate with third-party vendors, and promptly provide tracking details to customers.
- Phones: Rapidly answering phones and responding to customer needs including passing to sales reps or handling customer service or billing inquiries.
- Customer Satisfaction: Follow up on orders to ensure timely delivery and resolve any issues that arise, keeping our customers happy and informed.
- Billing and Documentation: Ensure all shipped products are accurately billed, and work with finance and operations leadership to maintain organized records of transactions.
- Team Collaboration: Work closely with our sales reps to support them in delivering top-notch service, keeping everyone in the loop and informed.
- Other related duties as assigned (this is an evolving position).
What you'll need to succeed:
- Strong organizational and time-management skills (always lots to do, you need to find some of it on your own).
- 2-3 yrs+ experience in a sales support, customer service, or administrative role is preferred but not required.
- Excellent communication and teamwork skills.
- Proficiency with common office software (e.g., Microsoft Office, Google Workspace) and experience with CRM or ERP systems is a plus.
- Previous experience with electrical or similar parts is preferred, but not required.
- A knack for problem-solving and staying cool under pressure.
Why Join BRAH Electric?
- Team-Oriented Environment: Work with a supportive and dedicated team in a collaborative workplace. Seriously, this place is not stuffy. With only 10 people, we get to know each other well.
- Growth Opportunities: We offer opportunities for professional development and career advancement within a growing company.
Location
This is an on-site position at the BRAH offices headquartered in Carlsbad, CA. Occasional travel or on-site customer visits may be required, and additional in-person opportunities may be revisited at a future date based on business needs. Further expectations may be outlined in your job description or company policies.
Compensation:
- $20 - $25 / hr DOE (lower end of comp range if you’re new to sales support or admin roles, and on the upper end if you bring deep sales support experience combined with electrical background).
- Bonus available for gaining specific skills like understanding the order process and variations of order types from start to finish (become a pro!), as well as understanding part number variations for picking parts off the shelf and becoming proficient with coil swaps and bus plug conversion kits (training provided). Dive in and learn—we want to give you this bonus, because it helps you and our team! Anticipate payout after a few months (more details to be provided in month 1)
- Opportunity for quarterly bonuses tied to performance and process improvements.
Schedule:
- 40 hours per week, 8AM - 5PM PST Mon - Fri
Benefits:
- Paid Time-off: 2 weeks vacation, and 3 weeks after 3 years of employment.
- Sick leave: 5 days paid sick leave
- Medical, dental, vision & supplemental insurance through Aetna, 10 days (available after 6 months of employment).
- 401K plan with a 3% match (regardless of participant's contributions, and all contributions immediately vest 100%). If you've been around 401k plans, this is a HUGE benefit, and we hope you'll love it.
How to Apply:
If you got this far and are thinking you're our person, then apply ASAP! We seriously want to hear from you. We typically reply within 1-3 business days.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This role requires interdepartmental coordination, as well as improving workflows. Are you comfortable with this sort of work?
- Why would you be a great fit for this position? Please include details about your prior operations and/or management experience (brief answers are preferred).
Experience:
- Office management: 3 years (Preferred)
Work Location: In person
