About Us
We’re a well-established property management company celebrating 40 years of excellence. We’re looking for a professional, service-oriented Lead Concierge to oversee our concierge team at a luxury residential building in Boston.
Position Details
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Schedule: Monday–Friday, 7:00 AM – 3:00 PM
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Pay Range: $24–$26/hour (based on experience)
Benefits
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Health Insurance (eligible on first day)
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Company-paid Dental Insurance (eligible on first day)
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Vision Insurance
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Life and AD&D Insurance (company paid)
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Voluntary Life and AD&D options
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401(k) Profit Sharing Plan with company match
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Competitive Paid Time Off package
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11 Paid Holidays
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Employee Assistance Program (available 24/7 for employees and family)
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Employee Referral Bonus Program
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Mobile phone compensation
What You’ll Do
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Lead, train, and motivate the concierge team to deliver five-star service
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Coordinate team schedules, approve timecards, and ensure proper coverage
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Greet residents and guests with professionalism and warmth
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Manage incoming packages and deliveries using concierge software (Yardi preferred)
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Oversee vendor access and property security protocols
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Maintain clear communication with property management and residents
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Step in for coverage as needed and assist with emergencies or special events
What You Bring
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Prior concierge and supervisory experience required (luxury or residential preferred)
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Strong customer service, communication, and organizational skills
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Proficiency with Microsoft Office (Outlook, Word, Excel)
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Ability to walk or stand for extended periods and lift up to 25 lbs
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Calm, professional demeanor in high-pressure situations
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Dependable, detail-oriented, and team-focused attitude
