Title of Position: Counter Server
Reports to: General Manager
Overall Responsibility: This job role is vital to the success of Planet Smoothie. The counter server ensures we have top notch guest service and that our products are served with 100% satisfaction. It is the counter server’s responsibility to provide guests with prompt service, quality beverages and products. At Planet Smoothie, we want our guests to experience a friendly, upbeat, clean and comfortable atmosphere.
Key Areas of Responsibility:
- Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Planet Smoothie
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Guest driven: welcomes and engages with every guest who visits Planet Smoothie
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Delivers legendary guest service by determining the guest’s needs & suggesting products to enhance service & meet or exceed sales goals.
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Prepares all smoothies to exact recipes and standards
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Follows health, safety and sanitation guidelines for all products
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Follows Planet Smoothie’s standards for stocking and storing of products
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Maintains a clean and organized workspace so that partners can locate resources and product as needed
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Presents oneself as friendly and enthusiast about “Changing the way the Planet eats.”
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Anticipates guest and store needs by constantly evaluating environment and guests for cues
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Maintain a detailed knowledge of Planet Smoothie’s products
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Develops rapport with loyal guests by learning their names and favorite smoothies
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Follows store policies and procedures outlined by the general manager
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Follows the policies and procedures for handling cash and using the cash register
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Contributes to the store goals for increasing sales and improving profits
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Creates ways for guests to interact with our product; sampling, up sale, etc.
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Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
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Assists with new partner training by positively reinforcing successful performance and giving respectful coaching as needed.
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Contributes to positive ream environment by recognizing changes in partner morale & performance & communicating them to the store manager
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Maintains regular and consistent attendance and punctuality
Qualifications
- Retail or guest service experience preferred
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Work varied hours/days based on business needs
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Ability to learn quickly
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Ability to carry out oral or written instructions
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Strong interpersonal skills ? Ability to build relationships
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Demonstrates leadership and teamwork skills
Brand: Planet Smoothie
Address: 155 Cranes Roost Blvd Altamonte Springs, FL - 32701
Property Description: 18396 - 155 Cranes Roost Blvd - Altamonte Springs
Property Number: 18396
