Eligibility Specialist III - Adult Medicaid Long Term Care Applications
Economic Services Division of the Department of Community Resources
Please apply by: 7/1/2026
Hiring Rate: $47,393.00 - $59,241.00
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
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The Department of Community Resources (Economic Services Division) administers Federal and State-Mandated Programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Medicaid for Family & Children, Adult Medicaid.
Position Summary:
Process cases for public assistance programs including Private Living Adult Medicaid, Long-Term Care, Community Assistance Programs and Special Assistance. This position under, minimal supervision, determines eligibility, obtains and verifies customer information, processes applications, researches information, makes referrals; and interacts with new and existing customers and third party entities to provide and process information in response to inquiries, concerns and requests, reviews and benefit changes.
Location:
301 Billingsley Road
Charlotte, NC 28211
Essential Functions:
- Interviews customers, gathers information, and inputs data into appropriate systems
- Verify customer’s information through paper documentation, on-line search and phone calls
- Determine program eligibility and process complex applications for multiple programs
- Perform data entry and maintains system files and databases on clients, providers, and program services
- Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status
- Maintain extensive knowledge of multiple social services programs
- Prepare case files for multiple audits throughout the year; organize documentation and notify other areas of missing information
- Research available systems – NC Fast, OnBase, ISSI-CRM, The Work Number, Vital Records, and OVS/OLV to find information needed to assist program staff
- Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
- May be required to staff shelters in the event of a disaster
Minimum Qualifications:
Experience:
Minimum of six years of experience in customer service with direct interaction with members of the public
Education:
High School diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications:
- Requires a valid North Carolina or South Carolina Driver's License
- Requires County Driving Privileges
- Annual Motor Vehicle Record (MVR) check required
- Successful completion of the CPCC Caseworker Training Program (or another participating program) will be awarded credit for one year of work experience
Preferred Qualifications:
- Recent experience with taking and processing Adult Medicaid Private Living applications or Long Term Care applications in NC FAST
Knowledge, Skills, and Abilities:
Knowledge of:
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Modern office practices, procedures and equipment
- Familiar with social service programs
Skills:
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Service Orientation; actively looking for ways to help people
- Being aware of others' reactions and understanding why they react as they do
- Talking to others to convey information effectively
- Communicating effectively in writing as appropriate for the needs of the audience
Abilities:
- Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Continuous Learning / Applied Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
- Contributing to Team Success / Collaboration: Actively participating as a member of a team to move the team toward the completion of goals; working effectively and cooperatively with others; establishing and maintaining good working relationships
- Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
- Energy / Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance
- Ethical Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
- Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
- Motivation Fit: The extent to which activities and responsibilities available in the job and the organization’s mode of operation and values provide personal satisfaction
Computer Skills:
Proficient in various computer applications including Microsoft Office Suite and NC FAST.
Work Environment:
Works in an office setting with moderate noise
Reasonable Accommodations Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement:
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
