EVENT CAPTAIN

Elmwood Park Zoo -
Norristown, PA

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Job Details

Part-time | Seasonal
$18 - $20 an hour

Qualifications

Computer operation
Microsoft Excel
Outdoor work experience
Windows
Driver's License
Productivity software
POS systems

Full Job Description

Position: Event Captain – Part Time

Department: Guest Services

Experience: Some Experience Required – Cash Handling & Bartending Preferred

Reports to: Guest Services Management Team

Schedule: Must be able to work weekends and holidays and during school breaks.
Schedule varies and is dependent on the event calendar, weather, and guest
attendance. Due to the nature of the position, the majority of shifts will be on weekend
evenings when most events occur.

Pay: $18 to $20/hour

EPZ Team Member Responsibilities

To uphold the Zoo’s mission of fostering an appreciation of wildlife and the environment that will inspire active participation in conservation.
Have knowledge and understanding of all Zoo policies and procedures.
Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the Zoo’s operation.
Ability to interact and communicate cordially with the public.

Essential Responsibilities

Possess in depth knowledge of Food and Beverage preparation and presentation
Be able to coordinate with onsite vendors and departments to ensure timelines are adhered to
Coordinate with the caterer to manage event updates, logistics, and service expectations
Lead staff during the event to guarantee all aspects are operating, as outlined in the Banquet Event Order (BEO)
Assist and communicate with event host during the event
Ensure the Event locations have been setup as specified in the Floor Plan and BEO
Coordinate with the sales, event setup, and catering teams to ensure that they have the most up to date information and are prepared for the event
Able to be trained to operate the necessary systems and equipment as needed for the events (AV equipment, POS systems, Event Sales System, events calendar, Zoo phone system, etc.)
Must be able to follow Standard Operating Procedures (SOPs), which outline essential opening and closing procedures for the event spaces and certain Zoo aspects
Respond to guest needs, both stated and implied
Must be able to practice basic problem solving and able to adapt to any changes with the event
Manage bar set up and supplies

Qualification Requirements

This position may require prolonged standing
Must be able to lift a minimum of 50 lbs
Must have a driver’s license
Must be able to work flexible hours including nights and weekend
Must be able to work inside or outside in a variety of weather conditions
Bilingual is a plus
First aid and CPR training is preferred
RAMP Certification is a plus
Must be at least 21 years or older
Computer skills: Windows, POS, Microsoft office (Excel, Word, PowerPoint)
Ability to Multi-task and address needs in multiple areas of the Zoo
Must be able to pass background and child abuse clearances
Two forms of official valid identification are required

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