To assist the hotel General Manager/Director of Sales in optimizing hotel revenue through creative sales and marketing strategies to ensure that hotel meets or exceeds budgeted goals.
What you will be doing
- Maintain and promote a team environment with effective and clear communication
- Sets example through professional, friendly attitude towards clients and co-workers
- Responsible for learning the hotel brand and strategy
- Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations
- Develop a complete knowledge and ensure adherence to company sales policies and best practices
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Manage group or business travel accounts
- Negotiate group business, guest room rates, meeting room rental, and hotel services to meet or exceed hotel revenue goals
- Negotiate contracts according to company standards
- Manage and execute RFP Season annually in conjunction with the GM/DOS
- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
- Identify and pursue new and repeat business through prospecting calls and networking events
- Conducts tours of the hotel
- Executes and supports the operational aspects of business booked (generating proposals, contracts, and customer correspondence)
- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
- Attend and contribute to all revenue and sales strategy meetings and calls
- Initiates collateral and online marketing efforts to include all printed sales collateral, direct mail, discount promotions, e-mail marketing, website presence and tracks ROI on all advertising and marketing spend
- Coordinate, prepare, and submit any required reports as requested by the Regional team or GM
- Perform any other job related duties as assigned
Requirements Education & Experience
- Minimum of 1 year in hotel sales preferred
Knowledge, Skills, and Abilities
- Strong analytical skills relative to impact on hotel revenues
- Ability to communicate effectively verbally and in writing
- Strong interpersonal skills
- Strong understanding of revenue management principles
- Ability to use reservation and revenue management systems to develop pricing and sales recommendations
- Proficient in Microsoft Office Products, focus on Excel, Word and Outlook Ability to travel as needed
Competencies
- Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
- Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
- Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
- Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
- Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.
***This is an in-person, hourly position.
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
