What We Offer:
Location: South College Road, Wilmington, NC 28412
Work Hours: Monday-Friday, 4 days working 7:45am-5pm and 1 day working 7:45am-12pm
Novant Health New Hanover Primary Care – Myrtle Grove provides comprehensive, patient-centered primary care to individuals and families throughout the Wilmington community. The practice cares for patients of all ages and focuses on preventive health, acute care and long-term management of chronic conditions.
Located on South College Road in Wilmington, the practice offers the resources and support of Novant Health while providing a personalized, community-focused primary care experience.
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Provide care to a diverse, multigenerational patient population
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Support patients through preventive care, wellness visits and chronic disease management
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Provide care for a variety of acute illnesses, minor injuries and common health concerns
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Work in a practice offering a broad range of in-office procedures and diagnostic services
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Collaborate with a team committed to delivering high-quality, patient-centered care
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Join a convenient Wilmington location serving the Myrtle Grove, Carolina Beach, Kure Beach and surrounding communities
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Enjoy a Monday-Friday practice schedule with no weekend hours
What We're Looking For:
- Education: High School Diploma or GED, required.
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Experience: One year of clerical experience in medical office setting, required.
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Other related experience may be considered in lieu of medical office experience.
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Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
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Additional Skills Preferred: Proficient in use of all computer software utilized in practice.
What You'll Do:
- Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
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Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
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Schedule appointments based on patient needs, provider availability and urgency.
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Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
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Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
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Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
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Serve as a resource to patients and team members regarding registration, insurance and billing questions.
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Answer phones, communicate messages and complete general clerical duties as needed.
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Collaborate with teammates to identify process improvements and support practice goals.
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Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
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Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.
