We are a leading sales firm dedicated to delivering exceptional service and innovative solutions to our clients. Our team is passionate about building lasting relationships and driving success through personalized support. We are seeking a Customer Representative to join our firm. The Customer Representative is ideal for someone who has a knack for wanting to help people, a driven attitude and great interpersonal and communications skills.
As a Customer Representative, you will play a crucial role in delivering exceptional customer experiences and facilitating the enrollment process on behalf of our telecommunications client. You will be the primary point of contact for customers, ensuring their needs are met, and providing superior customer care.
Key Responsibilities for our Customer Representative:
- Engage with potential and existing customers and promote our client's products and services
- Build and maintain strong, long-term client relationships through regular communication and personalized support
- Assist in the account management process and handle customer orders with professionalism and transparency
- Manage account details, including contracts, billing, and service agreements
- Identify opportunities for account growth and upselling additional services or products
Qualifications for our Customer Representative:
- Experience in either a customer service or sales role (or a related field)
- Self motivated and willing to work both in a team and independently
- Proven experience in a client-facing role, sales or customer service position
- Strong communication and interpersonal skills with the ability to build rapport with clients
- Excellent problem-solving skills and the ability to handle multiple tasks simultaneously
- High level of attention to detail and organizational skills
- Eager to join a growing company and explore career advancement opportunities
Job Type: Full-time
Pay: $50,000.00 - $56,000.00 per year
Work Location: In person
