Phoenix Door Inc. is seeking an organized, customer-focused professional to join our growing team. This is a fast-paced position that combines customer service, scheduling, and administrative support. We are looking for someone who thrives in a dynamic environment, communicates professionally, and enjoys solving problems while helping both customers and coworkers succeed.
Primary Responsibilities
- Answer incoming phone calls, emails, and messages with a warm, friendly, and professional attitude.
- Schedule deliveries while ensuring all products are available and ready for delivery.
- Coordinate schedules to maximize staff time and resources while remaining flexible to accommodate changing customer needs and daily priorities.
- Work closely with customers, drivers, warehouse personnel, and office staff to keep deliveries and projects running smoothly.
- Provide administrative support including, but not limited to:
- Data entry
- Filing
- Updating customer information
- General office support
- Professionally handle customer questions, concerns, and scheduling changes on a case-by-case basis.
- Maintain accurate records and ensure attention to detail in all aspects of the job.
Qualifications
- Previous experience in customer service, scheduling, or administrative support is highly preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic computer proficiency is required.
- Previous scheduling experience or strong scheduling knowledge is required.
- Professional demeanor with a calm, positive, problem-solving mindset.
- Ability to adapt quickly in a business where priorities and schedules can change quickly.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
