Immediate Opening | Monday–Friday | 7:00 AM–3:30 PM
Join a busy outpatient healthcare team where you’ll play an important role in creating a positive patient experience from check-in through scheduling and insurance coordination. We are seeking an experienced, dependable Medical Front Desk / Patient Services Representative who is organized, detail-oriented, and comfortable working with patients, insurance information, and electronic medical records.
Medical Front Desk Responsibilities
- Greet patients professionally and provide a welcoming front-desk experience
- Verify and update patient demographic and insurance information
- Explain insurance benefits, copays, balances, and patient financial responsibilities
- Answer patient and staff questions related to insurance coverage and benefits
- Confirm patients have required insurance referrals or authorizations before treatment
- Track and enter insurance referrals into patient charts
- Collect copays, outstanding balances, and applicable patient fees
- Review patient accounts as needed and accurately document payments
- Answer incoming phone calls and assist patients with questions
- Schedule, confirm, cancel, and reschedule appointments
- Accurately relay patient messages to therapists and other clinical staff
- Identify patient no-shows and contact patients to reschedule appointments
- Monitor and return messages from the general voicemail box
- Scan and upload incoming patient forms, correspondence, and documents into the electronic medical record
- Maintain an organized and well-stocked front desk and waiting area
- Serve as a liaison between patients, insurance companies, therapists, and office staff
- Attend staff meetings, training sessions, and educational meetings as required
- Perform additional administrative and patient service duties as assigned
Qualifications & Skills
- Previous medical office experience or experience working with an EMR system is required
- Experience with insurance verification, referrals, authorizations, or patient benefits strongly preferred
- Strong customer service and interpersonal skills
- Professional and courteous communication with patients and coworkers
- Excellent attention to detail and organizational skills
- Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment
- Dependable, punctual, and able to manage time effectively
- Strong written and verbal communication skills
- Comfortable using Microsoft Office, electronic medical records, internet-based systems, and general office software
- Positive, team-oriented attitude
Education & Experience
- High school diploma or GED required
- At least one year of related medical office, healthcare, patient services, or administrative experience preferred
- Equivalent combinations of education and relevant experience will be considered
Schedule
- Monday through Friday
- 7:00 AM–3:30 PM
- No weekend schedule
Apply Today!
If you have medical front desk experience, enjoy helping patients, and are comfortable working with insurance information and electronic medical records, we encourage you to apply.
Please submit your resume through Indeed for consideration.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
