Project Manager, Store Operations Technology

Gap Inc. -
San Francisco, CA

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Job Details

Full-time
$93,700 - $121,800 a year

Benefits

Store discount
Employee stock purchase plan
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Microsoft Word
Presentation software
Spreadsheets
Triage
AI tools proficiency
Bachelor's degree in business
Performance Reporting
Mid-level
Scalable systems
Project communication management
Reporting and dashboarding tools
3 years
Collaboration with product development teams
Analysis skills
Bachelor's degree
Technology management
Continuous improvement
Retail store experience
Issue tracking
Data interpretation
Organizational skills
Scalability
Data-driven problem-solving
Implementation of strategic initiatives
Business operations
Change management support (employee development activity)
Business
Cross-functional team management
Communication skills

Full Job Description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

The Project Manager of Store Capabilities drives the execution and continuousimprovement of store-facing technology, tools, and operational initiatives across Gap Inc. stores. This role is responsible for delivering scalable solutions that improve store execution, enhance the associate experience, and support commercial outcomes.The Project Manager partners cross-functionally with Technology, Product, FieldLeadership and Store Operations to ensure initiatives are clearly defined, effectively communicated, and successfully adopted in the field. Acting as the voice of the field, this role ensures that strategies translate into practical, executable solutions that drive consistency and performance at scale.

What you'll do

Key Responsibilities

Lead execution of store capabilities and technology initiatives, including new

releases, enhancements, and issue resolution across stores

Drive field readiness through clear, actionable communication, tools, and support

materials that enable consistent execution

Partner cross-functionally with Technology, Product, HR, Communications, and

Store Operations to align priorities and deliver integrated solutions

Identify and implement process improvements that simplify store operations and

reduce friction for field teams

Monitor, triage, and resolve store-facing issues, ensuring timely communication

and resolution

Analyze performance data and field feedback to identify trends, inform decisions,

and improve program effectiveness

Support change management efforts to drive adoption of new tools, processes, and

capabilities

Represent the voice of the field in all initiatives, ensuring solutions are practical,

scalable, and drive business impact

Behaviors

Center on the Customer: Keeps the customer and associate experience at the

center of decisions and solutions

Create with Curiosity: Seeks to understand, simplify, and improve how store

capabilities show up for teams and customers

Collaborate with Candor: Builds strong partnerships across teams, functions, and

brands to deliver results

Drive What Matters: Focuses on high-impact work and takes ownership for

outcomes

Who you are

Bachelor’s degree or equivalent experience in retail operations, business, or related

field

3–5+ years of experience in retail operations, store technology, or project/program

management

Experience executing cross-functional initiatives in a fast-paced, multi-brand or

multi-channel environment

Strong analytical and problem-solving skills with the ability to translate insights into

action

Effective communication and influencing skills across all levels of the organization

Proven ability to manage multiple priorities and deliver results in ambiguous

environments

Proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with AI and reporting tools

preferred

Retail store experience or strong understanding of store operations preferred

Salary Range: $93,700.00 - $121,800.00
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Apply Now

About Gap Inc.

About the role

What you'll do

Who you are

Benefits at Gap Inc.

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