Driver Support Coordinator
Job Description:
The Driver Support Coordinator provides tactical support such as tracking, check calls, and additional communication support to the Driver Manager to ensure timely, accurate, and efficient fleet operations. This role focuses on maintaining driver boards, updating dispatch data, managing communication between drivers and support departments, and assisting with reports and compliance tracking. The position plays a key role in ensuring that all systems and documentation remain accurate and current, enabling DM/FM’s to focus on driver performance, problem-solving, and service delivery.
ESSENTIAL FUNCTIONS
- Monitor and track fleet movement to ensure on-time performance; proactively communicate late plan deviations to Driver Managers.
- Conduct VTC reviews and perform routine VTC audits to ensure compliance and accuracy.
- Execute loaded and empty (MT) dispatch functions, including assignment and movement coordination.
- Provide drivers with turn-by-turn directions and routing assistance as needed.
- Maintain and update the Situation Board to ensure accurate, real-time operational visibility.
- Process and reconcile EFS checks in accordance with company procedures.
- Manage compliance-related tasks including vehicle registrations, IFTA renewals, random selections, and Luma eNuggets training tracking.
- Coordinate and route preventive maintenance (PM) schedules to minimize operational disruption.
- Code trucks appropriately for service events and maintenance routing.
- Code and route trucks for through-shop inspections and service needs.
- Monitor and enforce fuel compliance standards and reporting
- Track and manage NN Days to support operational performance metrics.
- Maintain and update LTL scorecard performance metrics.
- Conduct and document check calls to ensure shipment visibility and service compliance.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education:
- High School Diploma or equivalent; required
Experience:
- 1+ year of administrative, dispatch, or operations support experience; preferred Experience in a trucking or logistics environment; a plus
Computer Skills:
- Knowledge of Microsoft Office Suite and Windows, preferred
- Ability to learn and use proprietary software.
- AS400 experience; a plus
Essential Skills:
- Ability to tolerate high stress situations in a fast-paced environment.
- Proactive, team orientated mindset with high level of self-accountability.
- Strong attention to details and record keeping.
- Able to work professionally with diverse group of people internally and externally. Ability to multitask, make quick decisions and manage time efficiently.
- Must be knowledgeable on DOT regulations and hours of service/logging requirements.
About WEL Companies, Inc.
In 1975 Wally Tielens and his son, Bruce had a simple vision for a family business that quickly grew into an industry leading refrigerated trucking business. What began as a two-truck business soon blossomed into more than 400 trucks and 700 trailers that provide award winning nationwide service to some of the largest companies in the food, beverage, and dairy industries.
Certified for ELDT training with the FMCSA in Wisconsin and Florida
SmartWay Transport Partner & Recognized by The U.S. Environmental Protection Agency
Ranked in the top 15 of Fueloyal.com Top 25 Refrigerated Companies
Home to 62 members of the Wisconsin Motor Carriers Presidents Safe Drivers Club
Top 250 Fleets in America – Commercial Carrier Journal
2022 Premier Carrier – FourKites
Tyson Foods 2022 Premier Carrier of the Year
Pay: $20.00 - $22.00 per hour
Work Location: In person
