ABOUT THE JOB
The Installation & Repair Technician is responsible for installing and maintaining fiber optic systems that deliver residential customers high-speed internet, television, and telephone services. This role requires technical expertise, attention to detail, and excellent customer service skills. The ideal candidate will have experience in telecommunications or a related field and be proficient in installing and troubleshooting fiber optic systems.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
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Install fiber optic cables and equipment in residential settings, ensuring proper connections and signal quality.
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Perform site surveys to determine the best installation practices and identify any potential obstacles.
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Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs).
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Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions.
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Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service.
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Maintain accurate records of installations, repairs, and maintenance activities.
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Adhere to safety protocols and industry standards during all installation and maintenance activities.
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Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction.
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Stay up-to-date with advancements in fiber optic technology and installation techniques.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
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High school diploma or equivalent; technical degree or certification in telecommunications, electronics, or a related field preferred.
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Minimum of 2 years of experience in fiber optic installation, maintenance, or a related field.
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Proficiency with fiber optic tools and equipment, including splicing machines, OTDRs, power meters, and light sources.
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Strong understanding of fiber optic network architecture and installation practices.
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Excellent problem-solving skills and attention to detail.
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Ability to work independently and manage multiple tasks efficiently.
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Strong communication and interpersonal skills, with a focus on customer service.
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Valid driver’s license and reliable transportation; ability to travel to various job sites as required.
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Physical ability to lift and carry heavy equipment, climb ladders, and work in confined spaces.
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Ability to work flexible hours, including evenings and weekends, as needed.
SAFETY EXPECTATIONS
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Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
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Travel required based on location(s) supported.
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Depending on the assigned area, usually outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
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Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment.
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Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone.
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Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather.
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The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.
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Ability to perform the essential functions of the position with or without reasonable accommodation.
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
