Skill: ServiceNow Platform Architect
- ServiceNow Specialist configures, customizes, and deploys the ServiceNow platform to meet business needs, focusing on automating workflows and integrating modules like ITSM, ITOM, or ITAM.
- Gather requirements, develop scripts (JavaScript), manage updates, and ensure system performance. Require scripting skills, module expertise, and relevant certifications.
Key Responsibilities:
- Platform Development & Configuration: Customizing applications, including form design, workflow creation, and UI policy configuration.
- System Integration: Developing integrations between ServiceNow and other systems using SOAP/REST APIs and Integration Hub.
- Implementation & Deployment: Leading or assisting in the deployment of ServiceNow modules (ITSM, ITOM, ITAM).
- Scripting & Troubleshooting: Utilizing JavaScript (client-side/server-side) to create complex business logic, troubleshooting scripts, and fixing bugs.
- Documentation & Training: Creating technical documentation, functional designs, and providing training to end-users.
- Process Automation: Designing and automating workflows using Flow Designer to optimize IT processes.
Required Skills and Qualifications:
- ServiceNow Expertise: Deep knowledge of ServiceNow platform architecture and core modules.
- Technical Skills: Proficiency in JavaScript, HTML, CSS, and web services (REST/SOAP).
- Certifications: Certified System Administrator (CSA) is usually required, with Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) strongly preferred.
- Problem-Solving: Strong analytical skills to translate business requirements into technical solutions.
Salary Range - $100,000-$130,000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
