Overview
Do you actually enjoy checking boxes, catching mistakes, and making sure every dollar gets collected?
If you find satisfaction in organization, accuracy, and completing the detailed work that others tend to avoid, we want to talk to you.
Kelly’s Port Marina is seeking a dependable and detail-oriented Warranty & Billing Administrator to join our marine service team. This position is focused less on constant customer interaction and more on accurate documentation, warranty recovery, billing, and ensuring the company is properly paid for every repair performed.
Responsibilities
- Prepare, submit, and manage manufacturer warranty claims
- Review repair orders for accuracy, completeness, and proper documentation
- Process customer, internal, and warranty billing
- Follow up on unpaid, delayed, or denied warranty claims
- Recover outstanding revenue owed to the company
- Audit technician notes, labor entries, parts usage, and supporting documentation
- Ensure warranty claims comply with manufacturer policies and deadlines
- Work with service advisors, technicians, parts personnel, and manufacturers to resolve claim issues
- Maintain organized warranty, billing, and repair-order records
- Identify missed billing opportunities and help improve departmental processes
- Track claims from submission through final payment
Who We’re Looking For
- You genuinely enjoy detailed and repetitive work
- You catch errors and inconsistencies that others may overlook
- You take satisfaction in completing tasks and seeing them through
- You are motivated by recovering revenue and making sure completed work is properly billed
- You can work independently without needing constant supervision
- You do not require continuous customer interaction to enjoy your position
- You are organized, self-motivated, dependable, and accurate
- You can manage multiple claims, invoices, and deadlines at the same time
- You communicate clearly and professionally with coworkers and manufacturers
Experience and Qualifications
- Previous marine warranty experience is strongly preferred
- Experience with warranty processing, billing, accounting, invoicing, or office administration
- Marine, automotive, recreational vehicle, powersports, or dealership experience is a plus
- Experience reviewing repair orders and technician documentation is preferred
- Comfortable using computers, email, service-management software, and manufacturer warranty portals
- Strong attention to detail and organizational skills
- Ability to follow established procedures and manufacturer requirements
- Professional written and verbal communication skills
What We Offer
- Full-time employment
- Competitive compensation based on experience
- Established and supportive team environment
- Opportunity to play an important role in the financial success of the service department
- Benefits: Health, Dental, Vision, 401K
- Schedule: Monday, Wednesday, Thursday, Friday, Saturday. Off Tuesday and Sunday
About Kelly’s Port Marina
Kelly’s Port Marina is committed to providing exceptional service and creating great memories on the water that last a lifetime. We are looking for someone who takes pride in accurate work, follows through on responsibilities, and understands that properly completed paperwork is an important part of a successful service department.
Qualified applicants should submit a current résumé highlighting their warranty, billing, accounting, or dealership experience.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
