Customer Service & Administration Assistant
Core Dance Alliance Is Growing! Weʼre seeking an exceptional individual to join our team as a Customer Service & Administration Assistant.
As the Customer Service & Administration Assistant for Core Dance Alliance, youʼll be the first point of contact for our clients, responding speedily to all customer issues. As one of our most visible representatives, youʼre our brandʼs ambassador! Your 6-star customer service will help us to foster happy and loyal customer relationships for years to come.
Estimated Hours Per Week: 15-25 hours (approximately)
Tasks and Responsibilities
We are looking for a clever, creative, tech-savvy, smart-working and detail-oriented star to join our team as the Customer Service & Administration Assistant. Youʼll already be excellent and passionate about delivering outstanding customer service as well as being excited to work on administrative tasks. Youʼll have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time.
The Day To Day - What Youʼll Be Doing Exactly
Email Management
- Management of main email address.
- Responding to customer emails and other business/personal emails as directed
Organization & Administration
-Checking and adding tasks in Asana.
- Creating and managing documents in G-Suite (Google), primarily Excel/Spreadsheets (must be comfortable creating and using formulas)
- Creating PDF documents.
- Creating reports, forms, templates etc.
- Invoicing and Expense Management.
Customer Service
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers and give tours of the facility to all new and prospect customers
- You must be at least an 8 out of 10 when it comes to loving and understanding technology.
Experience with the following software a plus...
- Dance Studio Pro
- Google Apps (Drive, Gmail, Calendar etc)
- Asana
- Canva
Ideal Candidate Profile
- Self-Motivated and Excellent Direction-Taker - You know how to prioritize the most important tasks (at times with minimal guidance), and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.
- Excellent Communication Skills - You understand the nuances of email communication, and can handle even the most challenging situations with professionalism and warmth. Youʼre also committed to keeping your supervisor “in the know” about your progress. (No one has to ever chase you down!)
- Excellent Grammar and Punctuation - You pride yourself on catching every typo!
- Deadline-Obsessed and Detail-Oriented - You love doing tasks on time, and checking them off your checklist! In fact, you are one of those people who don't understand how some people can be so disorganized and tardy. Responding to emails with a sense of urgency and care is a source of pride.
- Personal Responsibility - If you make a mistake, you take 100% responsibility and fast action to remedy the situation.
- Customer Empathy - Imagining yourself in a customerʼs shoes, you respond with empathy and have an ability to not take grumpy or terse emails personally. You see yourself as a bridge between company needs and customer needs. You know when itʼs appropriate to be friendly and accommodating and when to be firm.
What do you think?
If youʼve just read this and it sounds like a great fit because you know you could completely own and deliver in this role...We would love to learn more about you!
Job Type: Part-time
Pay: $16.00 - $21.00 per hour
Experience:
- Administrative: 3 years (Required)
Language:
Ability to Commute:
- Sugar Land, TX 77478 (Required)
Work Location: In person
