Summary:
As a Customer Service Representative working in the HomeTown system, you will be responsible for communicating with customers by way of many avenues, including calls, texts, emails, direct messages, and more. The main duties center around ensuring customer service is achieved at the highest level.
Essential Functions & Responsibilities:
Receive high volume inbound customer service calls to schedule appointments for estimates, service, inspections, respond to emails, incoming and outgoing correspondence.
Requirements:
Experience in dispatching or customer service roles, preferably in a similar industry such as plumbing, HVAC, or electrical services
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
