Staybridge Suites is seeking a Front Desk Agent with hands-on Opera PMS experience to support daily hotel operations and deliver excellent guest service. This role is ideal for someone comfortable navigating Opera throughout the entire guest stay cycle.
Key Responsibilities:
- Perform guest check-ins and check-outs using Opera PMS
- Manage reservations, room assignments, rate changes, cancellations, and guest profiles in Opera
- Process payments, post charges, and resolve billing issues within Opera
- Handle daily front desk tasks including arrivals, departures, room status updates, and reports
- Respond to guest inquiries and resolve concerns professionally
- Communicate with housekeeping and maintenance regarding room status and guest needs
- Promote hotel amenities and IHG brand standards
Qualifications:
- Previous hotel front desk experience required
- Opera PMS experience required
- Strong customer service, communication, and problem-solving skills
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
