Job Overview
We are seeking an energetic and dynamic Front of House Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily operations at the front desk, manage guest relations, and coordinate with various departments to maintain a welcoming, efficient, and professional environment. Your leadership will drive the delivery of outstanding hospitality, foster a positive atmosphere, and uphold the highest standards of service excellence. This opportunity is ideal for a motivated individual with a passion for hospitality management and proven supervisory experience who thrives in a fast-paced setting.
Responsibilities
- Supervise front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
- Lead and motivate the guest services team to deliver top-tier customer service consistently.
- Manage multi-line phone systems, ensuring prompt and professional phone etiquette.
- Oversee guest relations, addressing concerns promptly and ensuring memorable experiences.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations.
- Implement revenue management strategies to optimize occupancy rates and maximize revenue streams.
- Handle budgeting, staffing schedules, human resources functions, and training initiatives to develop a high-performing team.
- Maintain accurate records of night audits, guest accounts, and financial transactions.
- Foster a welcoming environment by promoting hospitality standards across all touchpoints.
- Ensure compliance with hotel policies, safety regulations, and industry best practices.
Qualifications
- Proven supervising experience within hospitality or hotel management environments.
- Strong background in hotel operations, guest services, and hospitality management principles.
- Exceptional leadership skills with the ability to motivate and develop staff effectively.
- Excellent customer service skills with a focus on creating positive guest experiences.
- Bilingual or multilingual abilities are highly desirable to serve diverse clientele.
- Knowledge of revenue management techniques and budgeting processes.
- Experience with human resources functions such as training, scheduling, and conflict resolution.
- Familiarity with front desk technology systems including multi-line phones and reservation software.
- Previous night audit experience is advantageous but not required. Join us in delivering memorable experiences through passionate leadership and outstanding service!
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
