We are seeking a Return and Refurbishment Manager to join our team.
You will share responsibilities in warehouse operations to ensure return processing and refurbishment efforts run smoothly and efficiently in a safe manner. Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room.
A successful candidate will be organized, efficient with their time, and take ownership of the area and processes.
Good communication (both written and oral) and collaborative skills are a critical skill in this role.
Main Duties
- Ensure B2B and B2C returns are audited and credited within the stated deadline.
- Accurately inspect and confirm contents of returned items and log all discrepancies digitally.
- Responsible for all inventory associated with return room.
- Take ownership of all tickets / requests raised
- Daily reporting of forecasted targets with management
- Management and oversight of two full-time staff
- Monthly invoicing of completed work
- Management of associated costs of the returns room
- Executing inventory is organized and prepared accurately and timely.
- Creation of SLAs, both written and recorded of new and existing processes
- Coordination with warehouse and operations
- Ensuring the 3rd party contractors are compliant with requests and practices and act as the liaison for them.
- Adhere to all health and safety guidelines
- Attention to detail is required
- Must be available on weekends as needed
Key Attributes and Skills
- Excellent verbal and written communications skills
- 1-2 years’ previous experience in a warehouse management role
- Outside the box thinking is required to handle unique, multi-faceted problems.
- Strong Microsoft Suite experience and capability.
- Excellent organizational skills
- Critical thinking capability
- Ability to prioritize without routine oversight and direction
- Team first attitude
- Ability to delegate and hold others accountable
Previous management experience is strongly preferred.
This role is salary plus quarterly bonus.
