About us
Greater Wheeling Coalition for the Homeless is a small business in Wheeling, WV 26003. We are fun and engaging.
Our work environment includes:
- Wellness programs
- Growth opportunities
The Greater Wheeling Coalition for the Homeless
Job Description
Housing Focused-Case Manager
Date: October 2020
Reports to: Executive Director
Supervises: N/A
Purpose: To implement and evaluate components of each of the Coalition's programs related to the delivery of direct service to the homeless and concerning specified criteria. The Case Manager interfaces with clients relative to their program participation and the assessment process.
ESSENTIAL TASKS OF THE POSITION
(The following is intended to beillustrative, not all-inclusive)
- Coordinate activities of the programs, carrying out program goals and sub-functions
- Perform individual and family assessments to begin the transition from homeless to independence by identifying specific needs and conditions of the household
- Provide specialized services on an individual basis or in groups to foster housing stability and personal growth. Services include, but are not limited to: becoming a SOAR trained representative; providing job readiness; life skills development; developing a plan for health and wellness; financial management; housing advocacy; facilitating information and referral; and offer linkage to all mainstream resources
- Collaborate with the Community Engagement Program and the Specialists as well as other specialized positions to carry out and coordinate services in that program
- Monitor clients in a comprehensive follow-up program to ensure self-sufficiency and success
- Advise clients on self-improvement plans and regularly evaluate progress toward established goals through personal contact, either through home visits or in the office. The mechanism to develop the plan is the individualized service plan (ISP). The client and the Case Manager must develop, implement, and regularly revise program-specific individualized service plans (ISP) that should focus on:
- creating a fast track to ending homelessness through housing
- furnishing immediate linkage to agency-based services
- referrals to all external services and supports identified in the service plan to support matching services requirements and sustain the client
- providing advocacy to ensure continuity and integration of services
- monitoring and documenting progress with a minimum of monthly contact
- aiding with the access of crisis support services with crisis intervention
- helping with the development of a budget to be reviewed/revised monthly
- developing problem-solving skills and coping techniques
- assisting with transportation to related service needs
- securing and maintaining income as quickly as possible
- Establish and maintain a database of housing options for the clients, which includes establishing rapport with housing providers/landlords and communicating the goals of the programs and the organization with the necessary parties
- Participate in a three-pronged approach toward outreach: client-focused street canvass, landlord and community partnership formation
- Review, maintain and implement all appropriate program service policies and procedures. Keep informed of applicable regulations and guidelines for the programs and adequately document those changes in the organization's programming manuals. Implement regulations and notices from governmental and regulatory agencies and submit such in a (written) timely manner to the Executive Director
- Assist in the establishment of program goals, objectives, and outcomes for review and approval. Continue monthly to report on outcomes to the Executive Director
- Assist with the sustainability of the organization and programs by providing programmatic information consisting of, but not limited to: data reports, success stories, trend analysis, community developments, and resources
- Assist in the coordination of work activities for all programs within the Coalition or outside agencies to prevent delays in actions required or to improve services to clients or agency operations, including full participation with the case management team, Centralized Intake and Assessment, front desk coverage, and other relevant assignments
- Work efficiently with other personnel to ensure the seamless delivery of service, maintain quality programming, reflect the mission of the organization, and support leadership
- Work under the supervision and authorization of the Executive Director to provide task supervision for volunteers, interns, and new staff
- Maintain confidentiality of client information, processes, and data, which would be damaging if not adequately safeguarded
- Provide information, referral, and follow-up to local service providers to ensure that program participants are linked to appropriate supportive services to achieve self-sufficiency
- Develop linkage with outside agencies to allow our clients to participate in training workshops in various disciplines such as homemaking skills, credit counseling and budgeting, educational and job opportunities, nutrition, parenting, health care, child care, support services, homebuyer education, and entrepreneurial business development
- Complete regular reports on program status, track aggregate data on program achievements, and prepare annual reports for submission to funding sources and supervisor, as requested
- Coordinate with all federal, state, and local governmental agencies to carry out the program goals
- Fully utilize the Homeless Management Information System (HMIS) according to all policies and procedures. Utilization involves, in part: conducting Centralized Intake and Assessment in a point in time fashion, entering updated data at each session, running reports, using all agency assigned assessment tools, and communicating issues to the designated staff
- Participate in mandatory organizational activities, training, and meetings as assigned, such as staff meetings, fundraising, street outreach, Point In Time Count, Continuum of Care activities, and group client meetings
SECONDARY POSITION TASKS
- Complete all necessary reporting, documentation, and record-keeping
- Conduct research, assemble and analyze data and information
- Work with diverse groups of people, reflecting professionalism
- Complete special projects, as assigned
- Apply a working knowledge of computer software, typing, databases, emails, and on-line activities
- Perform other duties, as assigned, within the job classification
POSITION REQUIREMENTS AND QUALIFICATIONS
Education Level
Prefer a WV Board of Social Work Licensure OR proof of substantial and exemplary work in the field
Experience in Related Field
Experience in addressing the needs of homeless or marginalized families or individuals
Knowledge, Abilities, and Attributes
- Ability to work with a diverse group of people and speak to various audiences, both individually and in groups. May include organizing and presenting workshops, public presentations, and individual presentations
- Develop and utilized a working knowledge of existing support services for homeless/low-income families
- Provide research, assemble data, and analyze results
- Work harmoniously with all agency personnel in a team-driven atmosphere
- Willingness to interact with clients in residential and office settings
- Transport clients and travel for business, as necessary, in an owned and insured vehicle
- Advocate for clients to a variety of audiences to enable them to become self-sufficient
- Reflect the philosophic principals required to provide services to those in poverty and afflicted with addiction and mental health conditions, including severe trauma
- Maintain a high degree of personal flexibility to accommodate changing regulations and policies
- Motivate, maintain and monitor a diverse and demanding caseload
- Capability to multi-task assignments at a fast pace while maintaining a calm demeanor
- Dependable daily and punctual
- Maintain confidentiality of client information, agency processes, and all data
- Work as a team member in an environment which fosters input and critical thinking in solving social issues funded through the governmental and public sector
- Accept constructive criticism as a necessary stage of professional growth
- Proven ability to perform duties with minimal supervision and no clerical support, reflecting attributes of an independent worker and self-starter
- Fluency in spoken and written English with excellent grammar
- Highly organized and precise on every level
- Skillful at making applicants, participants, and the community comfortable with participating in the programs and possess the ability to generate enthusiasm among all
- Ability to maintain confidentiality in all assignments; work harmoniously with other agency personnel; be flexible and perform work under time pressure; handle multiple deadlines and tasks simultaneously
- Possess strong applied mathematical skills: real numbers, fractions, percentages, ratios and compile, compute and present statistical information
- Competency in operating all office equipment: computers, printers, scanner, fax, and multi-line telephone with a hands-free device
Working Conditions
- Work in an office and/or residential environment in all weather conditions (hot, cold, humid, dry, wet)
- Travel about the state to attend meetings and locally for appointments
Physical Demands
- Strength: Lift 40 pounds or more unassisted
- Type: Moderate levels of physical workability. Ability to lift, push, pull, or otherwise carry objects associated with regular house-keeping duties. Work involves walking, bending, reaching, and standing. Sedentary periods of an entire shift are common
Work Schedule
- Ability to work a 40-hour week during stipulated business hours
- Must have the ability to work non-traditional hours, including evenings
- Participate in an on-call rotation
Equipment Used
- Competency in utilizing Microsoft Word, Excel, and Outlook, on-line appointments, an HMIS or equivalent system, scanners, printers, and general office equipment including multi-line telephone and fax.
- Must have access to a vehicle with a valid driver's license and the state-required minimum of insurance
ACKNOWLEDGMENT:
The above statements are intended to describe the general nature and level of work performed by the employee assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities and duties of personnel so classified.
This position's requirements indicate the physical and mental capacities needed to perform the duties for the job satisfactorily. Reasonable accommodations, as required by the Americans with Disabilities Act, will be granted wherever possible.
I acknowledge receipt and review of this Job Description and with my signature agree to carry out all duties described within:
Printed Name:
Applicant Signature:_________________________ Date: ___________'
'
Benefit Conditions:
- Only full-time employees eligible
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A job for which all ages, including older job seekers, are encouraged to apply
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
Pay: $35,000.00 - $37,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you willing to complete a Background Check and Drug Screen?
- Can you commit to being part of a one-week on-call rotation that occurs once every five weeks?
Experience:
- Case management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
