Job SummaryWe are seeking a professional and customer-focused Insurance Customer Service Representative to join our growing team with GreatFlorida. In this role,you will assist clients with policy questions, billing inquiries, coverage changes, and general account servicing. The ideal candidate is organized, detail-oriented, and committed to providing excellent customer experiences.Responsibilities
- Answer inbound calls, emails, and customer inquiries in a timely and professional manner
- Assist clients with policy updates, renewals, billing questions, and coverage information
- Process policy changes, payments, and documentation accurately
- Support agents and team members with administrative tasks
- Maintain accurate customer records and notes in agency management systems
- Help resolve customer concerns and escalate issues when necessary
- Follow insurance regulations, company procedures, and compliance standards
- Build positive relationships with clients through exceptional service
Qualifications
- Florida 2-20, 20-44, or 4-40 Insurance License Required
- Prior experience preferred
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Basic computer and data entry skills
Expectations
- Maintain professionalism and confidentiality at all times
- Deliver outstanding customer service with a positive attitude
- Meet attendance and performance expectations
- Work collaboratively with team members and management
- Stay up to date on company policies and insurance products
BenefitsWe offer a competitive benefits package, including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
Apply TodayIf want to grow your career in the insurance industry, we encourage you to apply today.
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Insurance License (Required)
Work Location: In person
