Overview
We are seeking a dedicated and friendly Part Time Hotel Night Auditor to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, a strong commitment to customer service, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure guest satisfaction.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Assist with night audit duties as needed, ensuring accurate financial reporting for the day’s operations.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
- Uphold high standards of hospitality management while fostering positive guest relations.
- Maintain a clean workspace including public areas.
- Assist with setting up breakfast.
Requirements
- Previous experience in guest services or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management systems is an advantage.
- Proficiency in phone systems and handling multi-line calls effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with the ability to multitask in a busy environment.
- A friendly and approachable demeanor that reflects our commitment to hospitality.
Hours
- *Saturday and Sunday Required*
- Overnight - 10pm-7am, 11pm-7am
- 2-3 days/ week
- 16-24 hours/ week
Join us as we strive to create memorable experiences for our guests through exceptional service. We look forward to meeting you!
Pay: From $16.50 per hour
Benefits:
Work Location: In person
