Title: Customer Service Representative
Pay Rate: $17.00 - $19.00/hr
Employment Type: Contract
Estimated Duration: 6-Months, possibly longer
Schedule: Full-time, Monday Friday, 7:30 AM 4:00 PM
Location: Salt Lake City, UT 84123
Job Code: JPC-12445
Tekberry is looking for a highly qualified and motivated Customer Service Representative to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components company. This role is responsible for supporting the accounts payable function through invoice processing, vendor communications, payment administration, and discrepancy resolution in a fast-paced manufacturing environment.
As a Tekberry W2 employee, you will have access to health benefits including medical, dental, vision, and 401(k) options.
All training is in person until the candidate is fully trained and fully onboarded. Training requires mandatory attendance. Candidates are expected to maintain reliable attendance throughout their training period. This is not a guarantee to graduate to a remote role. We anticipate a minimum of 6 months fully on site.
This role is for an entry-level Customer Service professional to join a dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.
As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for:
- Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
- Process customer orders and requests for product repair into an ERP/order entry system.
- Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
- Support and initiate pricing dispute process.
- Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
- Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
- Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.
- To be considered for this Customer Service I role, here's what you'll need to bring with you:
- High School Diploma or equivalency (GED) required.
- Related experience and/or training in customer service, call center, or similar role preferred.
- Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
- Ability to work independently or as part of a team.
Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this opportunity.
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