At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Assistant Store Director supports the Store Director in leading all aspects of store operations to ensure exceptional customer service, operational excellence, sales growth, profitability, and employee development. This position provides daily leadership for store operations, partners with department managers to achieve business objectives, develops future leaders, and helps create a safe, productive, and customer-focused environment. The Assistant Store Director assumes responsibility for store operations in the absence of the Store Director.
Key Responsibilities Store Operations
- Assist in overseeing daily store operations to ensure company standards and expectations are consistently achieved.
- Support execution of company initiatives, operational programs, and strategic objectives.
- Monitor department performance and ensure operational readiness throughout the store.
- Partner with department managers to maintain high standards of merchandising, inventory management, and customer service.
- Serve as Manager-on-Duty as assigned and provide leadership across all store departments.
- Assume responsibility for overall store operations in the absence of the Store Director.
Customer Service
- Promote and model a customer-first culture throughout the store.
- Ensure customers receive friendly, efficient, and exceptional service.
- Respond to and resolve customer concerns promptly and professionally.
- Monitor customer satisfaction and work with department leaders to improve service performance.
- Foster an environment that supports customer loyalty and repeat business.
Leadership & Team Development
- Lead, coach, mentor, and develop department managers, supervisors, and associates.
- Support recruiting, interviewing, hiring, onboarding, and retention efforts.
- Provide ongoing performance feedback and accountability.
- Assist in identifying and developing future leaders through training and succession planning.
- Promote a culture of teamwork, engagement, inclusion, and continuous improvement.
- Support execution of company training and development programs.
Sales & Merchandising
- Support achievement of store sales, profit, and customer service goals.
- Ensure merchandising programs, promotional displays, and seasonal events are executed according to company standards.
- Monitor sales trends and partner with department leaders to capitalize on business opportunities.
- Ensure product availability, pricing accuracy, signing, and presentation standards are maintained.
- Drive accountability for operational and merchandising execution throughout the store.
Financial Accountability
- Assist in managing store labor, expenses, shrink, and profitability.
- Monitor operational and financial performance metrics.
- Support development and execution of action plans to improve sales and financial results.
- Ensure labor resources are aligned with customer and operational needs.
- Identify opportunities to improve productivity, efficiency, and profit performance.
Operational Excellence
- Ensure compliance with company operating procedures, standards, and expectations.
- Monitor workflow and productivity throughout the store.
- Support inventory management, shrink reduction, and asset protection initiatives.
- Partner with department leaders to improve execution and operational efficiency.
- Ensure store facilities, equipment, and work areas are maintained properly.
Safety, Compliance & Risk Management
- Ensure compliance with company policies, food safety standards, workplace safety requirements, and regulatory guidelines.
- Promote a safe environment for customers and employees.
- Support accident prevention and workplace safety programs.
- Ensure incidents are properly documented and addressed.
- Assist with emergency preparedness and store security procedures.
- Foster a culture of safety, accountability, and compliance.
Community & Store Leadership
- Represent the company and store professionally within the community.
- Support community involvement efforts and company-sponsored events.
- Build positive relationships with customers, associates, vendors, and business partners.
- Promote company values, diversity, inclusion, and ethical business practices.
- Serve as a role model for professionalism, integrity, and leadership.
Qualifications
- High school diploma or equivalent required.
- Associate’s or Bachelor’s degree preferred.
- Previous retail management experience required.
- Grocery retail leadership experience preferred.
- Strong understanding of store operations, merchandising, customer service, and financial management.
- Proven ability to lead, coach, and develop teams.
- Strong communication, organizational, and decision-making skills.
- Proficiency in scheduling, reporting, and operational systems.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequent lifting, carrying, pushing, and pulling of merchandise up to company standards.
- Frequent bending, reaching, kneeling, climbing, and stretching.
- Ability to work in various store environments, including refrigerated and freezer areas.
- Ability to safely operate store equipment and assist departments as needed.
- Availability to work flexible schedules, including evenings, weekends, and holidays.
Key Competencies
- Leadership
- Customer Focus
- Team Development
- Financial Acumen
- Operational Excellence
- Strategic Thinking
- Communication
- Accountability
- Decision Making
- Problem Solving
- Change Management
- Results Orientation
The Assistant Store Director plays a critical role in supporting overall store success by leading daily operations, developing high-performing teams, driving sales and profitability, ensuring operational excellence, and delivering an exceptional customer experience while preparing for future senior leadership opportunities within the organization.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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