Magnolia Plantation & Gardens, one of the nation's oldest and most popular historical public gardens, is seeking a dedicated Hospitality Support Assistant. This position plays a vital role during our busy venue rental season, ensuring the smooth execution of weddings and events while providing guests with a positive, memorable experience on our scenic property. As a Hospitality Support team member, your key duties will include managing event logistics, assisting guests, and maintaining the cleanliness and orderliness of the venue.
What you will be doing:
Nights/Weekends
Pre-Event Preparation:
- Assist the Operation’s team with logistical planning.
- Conduct walk-throughs to ensure the venue and facilities are neat and clean.
- Welcome guests, place signage, turn on landscape lighting, open the main entrance gate, and set up tables and chairs.
- Oversee the setup of vendor equipment and control traffic flow on the property.
During the Event:
- Patrol the area to enforce security procedures and provide assistance to guests.
- Address guest requests and resolve any complaints or issues.
- Assist with seating arrangements and ensure a smooth guest experience.
Post-Event Duties:
- Supervise the dismantling and removal of vendor equipment.
- Turn off landscape lighting, secure the main entrance gate, and guide guests to exits.
- Create an end-of-shift report detailing the event.
- Clean and organize MPC equipment and event venues, ensuring all areas are tidy, trash is removed, and lights and AC are turned off.
- Confirm that all guests have safely exited the property.
- Secure all buildings at the conclusion of each event, ensuring doors are locked and facilities are safely closed.
Maintenance and Communication:
- Possess basic handyman skills for general maintenance tasks.
- Attend weekly meetings with the Sales & Events staff to review past events, discuss improvements, and plan for upcoming events.
- Represents a team-player spirit when assigned other duties as required.
Who you are:
- Experience: You have 1+ years of experience in an operations or food service role, preferably as a Banquet Captain, Night Auditor, or Event Planner in the tourism or hospitality industry. ServSafe and/or TIPS certifications are preferred but not required.
- Customer-Focused: You are passionate about providing exceptional customer experiences and excel at problem-solving in fast-paced environments.
- Adaptable Communicator: You are comfortable connecting with diverse individuals and can adjust your communication style to meet various needs and backgrounds.
- Professional and Personable: You possess strong customer service skills and demonstrate professionalism in all interactions. You understand that the best events are those that exceed guest expectations.
