HVAC Team Leader / Assistant Service Manager
Salary: $17.00 - $46.00
Position Summary
The HVAC Team Leader / Assistant Service Manager supports the Service Manager in leading the daily operations of the Service Department while providing technical leadership and mentorship to HVAC technicians. This role ensures work is completed safely, efficiently, and to the highest quality standards while delivering exceptional customer service and supporting departmental performance.
Essential Responsibilities
- Assist in managing the daily operations of the Service Department.
- Lead, mentor, train, and support HVAC technicians in the field.
- Provide advanced troubleshooting and technical guidance on complex HVAC systems.
- Coordinate with dispatch to ensure efficient scheduling and technician utilization.
- Review work orders and completed jobs for quality, accuracy, and code compliance.
- Build and maintain strong customer relationships by resolving service issues and communicating repair recommendations.
- Monitor technician performance, productivity, and customer satisfaction.
- Promote and enforce company policies, safety standards, and OSHA regulations.
- Manage technician vehicle inventory, tools, and materials.
- Identify opportunities to improve operational efficiency, service quality, and profitability.
Qualifications
- Minimum of 10+ years of commercial HVAC service experience.
- Previous leadership or supervisory experience preferred.
- Strong knowledge of commercial HVAC systems, refrigeration, electrical, controls, and hydronic systems.
- EPA Universal Certification required.
- Journeyman or Master's License preferred.
- Valid driver's license with an acceptable driving record.
Core Competencies
- Leadership & Team Development
- Advanced HVAC Troubleshooting
- Customer Service
- Communication
- Problem Solving
- Organization & Time Management
- Safety & Quality Assurance
- Operational Excellence
Benefits:
401k with Employer match
Medical Insurance
Dental and Vision Insurance
Company paid Short- and Long-Term Disability
Paid Holidays-Including your birthday
Paid Time Off
Bereavement Leave
Continuing Education
Equal Opportunity Employer: ODM provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type based on protected characteristics under federal, state, or local laws.
Notice to Applicants: To ensure compliance with Virginia SB 215, ODM bases all compensation offers strictly on the job's defined requirements and market value. ODM does not and will never ask for your current or historical compensation data. Candidates are protected from retaliation or bias should they decline to share prior wage information.
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