Company Overview:
Ultra Cryo & Recovery is a family-owned and operated full-service cryotherapy wellness and recovery center with multiple locations in Polk County, dedicated to promoting healthy, natural healing with concierge service. We offer a range of services including cryotherapy, Body contouring, CryoFacials, injection therapies, and weight loss solutions in a relaxing and educational environment.
Our Ultra Core Values:
- U = Understanding
- L = Loyalty
- T = Trustworthy
- R = Respectfulness
- A = Attentive
Job Summary:
As a Luxury Spa Manager at Ultra Cryo & Recovery, you will play a pivotal role in driving revenue and supporting branch operations. Your primary responsibilities will involve actively engaging with leads, generating community outreach, and overseeing the daily operations of the wellness center to ensure efficiency and effectiveness. You will lead and coach a team towards achieving client acquisition, sales, and retention goals, embodying our company values and contributing to our mission of promoting natural healing and wellness.
This position is full-time with commission and working hours of 40-48 hours per week Monday – Friday with rotating Saturdays.
Responsibilities:
- Drive revenue by actively following up with leads, self-generating leads, and engaging with community outreach.
- Manage daily operations of the wellness center to ensure smooth and efficient functioning.
- Train, coach, and oversee team members in performing tasks, adhering to standards, and achieving client acquisition and retention goals.
- Act as a front-line service representative to resolve customer service-related issues and ensure a positive customer experience.
- Monitor and guide team members towards meeting and exceeding sales goals and objectives.
- Collaborate with marketing teams to develop offers and promotions that support sales initiatives.
- Manage inventory and procurement of supplies, ensuring adequate stock levels within budget constraints.
- Facilitate training and development of team members to enhance skills and performance.
- Other duties may be assigned.
Qualifications and Skills:
- Minimum 2 years of experience in customer service, sales, or related fields.
- Bachelor’s degree in business, hospitality, fitness, wellness, or related field preferred.
- Positive, outgoing, and service-oriented personality.
- Excellent verbal and written communication skills in English.
- Persuasive and goal-oriented with proven leadership experience.
- Strong multitasking, time management, and organizational abilities.
- Commitment to company values, professionalism, and code of conduct.
- Proficiency in computer applications and software.
Benefits:
- Opportunity to receive multiple certifications and training.
- Access to complimentary services offered by our facility.
- Enjoy a 50% discount on injections administered at our facility.
- Opportunity to earn commission and bonuses based on performance and sales.
- 1-week paid vacation per year, after first year.
- 401k option after 1 year of employment.
- Opportunity to transition to a W2 employee after a 1 year.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Application Question(s):
- Which office will you be able to reliably commute to? Auburndale, Lakeland, or Davenport?
Work Location: In person
