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ITOM Discovery SME

General Dynamics Information Technology -
Indiana

Job Details

$119,000 - $161,000 a year

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Data model design
Data modeling projects
Public Cloud
Schema design
SOAP
Data Architecture Design (Architecture design skills)
JavaScript
Scripting
ServiceNow
Cross-functional collaboration
Cross-functional communication

Full Job Description

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Seize your opportunity to make a personal impact as a ServiceNow ITOM Discovery SME supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. The Senior ServiceNow ITOM Discovery SME is responsible for the architecture, implementation, and continuous improvement of the Configuration Management Database (CMDB) and ITOM Discovery capabilities within the ServiceNow platform. This role ensures accurate, reliable, and actionable configuration data to support IT Operations, Service Management, Security, and business services. The engineer will lead efforts to mature CMDB health, align with the Common Service Data Model (CSDM), and implement scalable discovery patterns and integrations that provide visibility across SeviceNow instances.

This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This individual specializes in publisher-specific toolsets, drives license optimization through tailored workflows, and contributes to enterprise ITAM operations to ensure regulatory compliance success at CMS.

HOW YOU WILL MAKE AN IMPACT:

Design, implement, and maintain CMDB architecture aligned with ServiceNow best practices and CSDM framework.
Define and enforce data models, class structures, and relationship integrity.
Establish and maintain CMDB governance processes, including:
- Data ownership and stewardship
- Certification and attestation workflows
- Data quality policies and standards
Drive CMDB maturity initiatives focusing on completeness, correctness, and compliance.
Configure and manage ServiceNow Discovery for data centers, cloud environments (AWS, Azure, GCP), and endpoints, network devices, servers, databases, and applications
Develop and maintain Discovery schedules and credentials, MID Server infrastructure (installation, scaling, hardening), probes, sensors, patterns, and classification rules
Troubleshoot discovery issues and optimize performance and coverage.
Ensure credential management aligns with security best practices.
Ensure accurate CI relationships to support impact analysis and incident/problem management.
Monitor and improve CMDB SW data health using ServiceNow CMDB Health Dashboard
Identify and remediate duplicate, stale, or orphaned SW CIs.
Implement automated data reconciliation and normalization strategies.
Align discovery data with other data sources (e.g., SCCM, cloud APIs).

Design and maintain integrations between ServiceNow and external systems including cloud platforms (AWS, Azure, GCP), endpoint management tools (SCCM, Intune, JAMF), and monitoring and event management systems
Ensure data ingestion aligns with Identification and Reconciliation Engine (IRE) standards.
Define authoritative SW data sources and reconciliation rules.
Automate discovery operations and CMDB maintenance using Flow Designer, Business Rules, IntegrationHub
Develop reusable patterns and scalable configurations.
Support SW CI lifecycle automation from provisioning through decommissioning.
Provide advanced troubleshooting for discovery failures, CMDB inconsistencies, and integration issues.
Act as a subject matter expert (SME) for CMDB and Discovery
Ensure discovery and CMDB and Discovery processes comply with organizational security policies.
Implement secure credential storage and access controls.
Support audit readiness with traceable and reliable configuration data.
Stay current with ServiceNow releases and ITOM enhancements.
Evaluate and implement new capabilities such as Agent Client Collector (ACC), Service Graph Connectors, Event Management and AIOps integrations
Drive CMDB and Discovery maturity toward higher levels of automation and trust.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Required Experience: 3–5+ years of hands-on experience with CMDB and ITOM Discovery.
Required Technical Skills: ServiceNow Certified; Strong understanding of CMDB design and data modeling, ServiceNow Discovery architecture (MID Servers, probes/sensors, patterns), and Identification and Reconciliation Engine (IRE); Experience with cloud discovery (e.g. AWS, Azure, GCP); Familiarity with ITIL processes and frameworks; Scripting experience (JavaScript, REST/SOAP APIs)
Attributes for Success: Strong analytical and problem-solving skills; Deep technical expertise with a systems-thinking mindset; Data governance and quality focus; Ability to translate technical configurations into business value; Effective communication and cross-functional collaboration
Preferred Skills: ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery); ServiceNow Certified Implementation Specialist – Service Mapping (CIS-SM); Experience implementing CSDM in large enterprises; Knowledge of networking, infrastructure, and application architectures
Location: Remote Work 100%
Security Clearance Level: Must be able to pass a CMS Public Trust - Applicants shall have lived in the United States at least 3 out of the last 5 years prior to going through the public trust background investigation and submitting an application for a Federal ID Card
Work visa sponsorship will not be considered for this role

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

#GDITFedHealthJobs

#GDITPriority

#GDITHealthSystems

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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