About the Role
Shane Smith Law is seeking a highly organized, driven, and growth-oriented professional to join our Case Management department as a Case Management Leadership Associate.
This role is designed for individuals who want to build a strong foundation in case management operations, gain exposure to how a high-functioning legal support team operates, and develop toward future leadership opportunities within the department.
You will work closely with Case Management leadership and gain hands-on experience in workflow coordination, reporting, auditing, and operational support in a fast-paced personal injury law firm.
This is not a front desk or general clerical role. It is a structured, operational support position with clear development potential.
We are looking for someone who thrives in structured environments, enjoys helping teams stay organized and accountable, and is excited about building a long-term career path within our firm.
Position Overview:
Full-Time | $42,000/yr | Onsite/In Person | Charlotte, NC
Positions Hours: Monday – Friday, 8:00AM to 5:00PM, with an hour for lunch
Key Responsibilities
Operational Support & Reporting
- Track and maintain departmental KPIs and reporting dashboards
- Support daily and weekly reporting for Case Management leadership
- Monitor case progression milestones and help identify workflow delays or inconsistencies
- Maintain internal tracking systems and ensure data accuracy across case files
- Assist with scheduling coordination and internal communications
- Prepare reports and summaries for leadership review
Audit & Case Quality Support
- Assist with quality control audits and compliance checks
- Review case files for adherence to SOPs and documentation standards
- Identify missing or inconsistent information and escalate appropriately
- Support documentation workflows and case file maintenance
Workflow & Administrative Support
- Assist with case-related documentation processing and updates
- Support workload organization and task distribution within the department
- Help ensure case files remain accurate, complete, and up to date
- Coordinate with other departments to support case progression
Team Support & Development Exposure
- Work closely with Case Management leadership on operational needs
- Assist with onboarding and training coordination for new team members
- Participate in process improvement discussions and workflow updates
- Support general team organization and communication flow
Career Path
This role is part of a structured growth track within Case Management. Based on performance and business needs, potential advancement may include:
- Case Management Supervisor
- Senior Case Management roles (where applicable)
- Expanded operational or leadership responsibilities within the department
Required Qualifications
- 2+ years of professional experience in administrative, operational, case management, or structured office roles
- Bachelor’s degree required
- Experience working with reporting, metrics, deadlines, or structured workflows
- Strong written and verbal communication skills
- Strong problem-solving and critical thinking skills
- Comfortable using digital systems and learning new software tools
- Ability to manage multiple priorities in a structured, fast-paced environment
- Strong attention to detail, organization, and follow-through
Preferred Qualifications
- Experience in a law firm or professional services environment
- Experience supporting supervisors, managers, or leadership teams
- Experience with case management systems or workflow tools
- Experience with data tracking, reporting, or operational dashboards
- Experience training, mentoring, or supporting peers
What Success Looks Like
Success in this role means becoming a reliable and trusted part of the Case Management operation.
You will be successful when you:
- Keep reporting and case data accurate and consistent
- Help identify issues early before they impact case progression
- Support smooth workflow execution across the department
- Maintain strong organization and follow-through
- Communicate clearly and reliably with leadership and peers
- Continue developing operational judgment and ownership over time
What This Role Is Not
This is not a receptionist, intake, or basic administrative support position.
This role requires structure, accountability, attention to detail, and the ability to operate in a process-driven environment.
Why This Role Matters
The Case Management team plays a critical role in supporting clients through the legal process during important and often difficult moments in their lives.
This role helps ensure accuracy, consistency, and efficiency in case workflows while supporting the overall performance of the department.
It also provides a clear pathway for individuals who want to grow into more advanced Case Management roles over time.
Benefits:
- Paid Holidays
- 10 days paid time off
- Health Reimbursement Arrangement (HRA)
- 3% matching contribution to Simple IRA
- Employee Culture Committee
- Progressive Service Recognition
We look forward to learning more about you!
Shane Smith Law is an Equal Opportunity employer and certified Patriotic Employer recognized by the Office of the Secretary of Defense Employer Support of the Guard and Reserve. EOE M/F/Disabled/Vet
Job Type: Full-time
Pay: From $42,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- Are you comfortable speaking with clients or customers on the phone?
- Are you comfortable working in a goal-oriented environment with performance expectations?
- Are you comfortable handling confidential information in a professional setting?
- Are you confident using a computer for daily work tasks, including email and document management?
- Do you have an employment agreement or any restrictions with your current or past employer that would prevent you from working with us, such as a non-compete, non-solicitation or confidentiality agreement?
- Do you consent to a background check?
- Have you ever had direct reports?
- Are you able to start within the next 45 days?
- Are you aware this is a full time position, meaning 40 hours a week, Monday - Friday, and is onsite/in person?
Location:
- Charlotte, NC 28273 (Preferred)
Work Location: In person
