Customer Service Representative (CSR)
TopGear Auto Auction
The Customer Service Representative (CSR) serves as the face and voice of TopGear Auto Auction. You’ll provide friendly, efficient, and accurate service to customers both in person and over the phone while assisting with day-to-day administrative operations.
You’ll be the first point of contact for our clients — ensuring every customer leaves with confidence, clarity, and a great impression of our brand.
Key Responsibilities
- Communication: Professionally handle incoming calls, return missed calls, and follow up on online leads in a timely manner.
- Transactions: Process customer payments accurately and maintain transaction records.
- Follow-up: Communicate with no-show customers and assist in rescheduling appointments.
- Support: Provide face-to-face customer support, ensuring a welcoming and professional environment.
- Documentation: Review and explain sale documents with customers during the transaction process.
- Office Upkeep: Maintain a clean and organized office area; ensure refreshments and materials are fully stocked.
- Admin: File and organize paperwork; process outgoing mail and other duties as assigned.
- Teamwork: Collaborate with management and other departments to ensure smooth daily operations.
Schedule & Availability
- Frequency: 3–5 days per week.
- Weekday Office Hours: Mon-Fri (8:30 AM – 5:30 PM)
Shift Options (Monday–Friday):
- 8:30 AM – 4:00 PM
- 8:30 AM – 5:00 PM
- 9:00 AM – 5:30 PM
- 10:00 AM – 5:30 PM
4-Day Work Week Option: Employees working a 4-day schedule will have Tuesdays off.
Flexibility: Additional hours are frequently available during the week for team members looking to increase their income and impact.
What We’re Looking For
- Education: High school diploma or equivalent required.
- Experience: Minimum 1 year in customer service or office administration (automotive industry experience preferred).
- Skills: Exceptional communication, strong attention to detail, and proficiency with Google Suite (Docs, Sheets, Gmail).
- Attributes: Ability to multitask under pressure and a positive, team-player mindset.
- Extras: Vehicle title experience is a plus, but we are willing to train the right candidate! Bilingual candidates are highly encouraged to apply.
Compensation & Benefits
- Starting Pay: $17–$19 per hour (depending on experience).
- Incentives: Performance bonuses for warranty sales.
- Benefits: 401k, paid time off, and paid holidays.
- Growth: Real opportunities for career advancement within one of Minnesota’s fastest-growing automotive teams.
- Work-Life Balance: Flexible scheduling with both 4-day and 5-day work week options available.
Join Our Team
At TopGear Auto Auction, we don’t just sell cars — we build lasting relationships and create opportunities. If you’re ready to be part of a company that values hard work, growth, and customer satisfaction, we’d love to hear from you.
Apply today and start your journey with TopGear!
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Work Location: In person
