Job Overview
We are seeking an English & Spanish speaking, detail-oriented and proactive Patient Enrollment Specialist to join our growing team. In this role, you will help enroll patients into our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. Your work will play a crucial role in expanding patient access to healthcare and improving care for those with chronic conditions. The ideal candidate will be comfortable with fast-paced phone calls, working directly with patients and physician clients, and ensuring the highest level of customer satisfaction in all interactions while working in a home-based setting.
Location: Remote location in VA, PA, FL, TN or TX
Key Responsibilities:
- Patient Enrollment: Conduct high-volume outbound calls to enroll doctor-referred patients, clearly explaining program benefits and addressing all questions.
- Patient Care and Respect: Communicate with patience and respect, ensuring patients feel valued and comfortable throughout the enrollment process.
- Physician Collaboration: Coordinate with referring physician offices to ensure accurate patient information and a smooth enrollment process.
- Team Collaboration: Work closely with the sales team and other internal departments to enhance the patient enrollment experience and achieve shared goals.
- Record Keeping and Reporting: Accurately document patient interactions and enrollment progress in the CRM and digital systems, provide regular team updates, and participate in on-camera video calls as needed.
Qualifications:
- Fluent in English and Spanish
- Proven ability to manage a high volume of outbound calls efficiently while maintaining a positive, professional demeanor.
- Self-motivated, able to work efficiently from a dedicated, distraction-free home workspace, consistently meeting productivity and performance standards.
- Comfortable engaging with both patients and referring provider offices and participating in on-camera meetings with a professional appearance.
- Strong team player with the ability to collaborate effectively across departments to improve processes and achieve shared goals.
- Demonstrates integrity and discretion when handling confidential information.
- Technically proficient, with experience using CRM software, Microsoft Office, and other online tools.
- Experience: 2-3 years in customer service, patient intake, healthcare, or outbound phone sales, with a strong record of success in high-volume, outbound calls.
Join us as a Patient Enrollment Specialist and play a vital role in connecting patients with programs that support their health and well-being!
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you located in one of the following states: VA, FL, PA, TN or TX?
Experience:
- Call center: 2 years (Required)
Language:
- English and Spanish fluently (Required)
Work Location: Remote
