Hawaii Community Federal Credit Union (HCFCU)is looking for multiple qualified candidates to fill our open Member Relationship Specialist (MRS) positions at the Hilo branch.
Duties:
- Opens accounts for members, researches and resolves issues, and professionally handles members’ questions and concerns.
- Ensures proper processing of IRA transactions, including the posting of IRA certificate withdrawals, mailing of all documents necessary to effect Required Minimum Distributions.
- Provides informational services to members depending on their needs and cross sells the appropriate products, services and programs of the Credit Union.
- Works closely with the Loan Officer to receive and process loan applications; as well as to respond to members on all inquiries regarding rates, terms, requirements and other features for all loan products.
Qualifications:
- High school graduate / GED equivalent with two 2 to 3 years of experience in a bank or credit union or other financial related work experience.
- Customer account management and experience with fostering strong relationships is preferred.
- Proficient in computer systems, word processing and spreadsheet programs.
Our position is structured on two levels depending on experience
- MRS I = $41,000 - $59,000
- MRSII = $46,000 - $65,000
Job Type: Full-time
Pay: $41,000.00 - $59,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
- Wellness program
Experience:
- Banking: 2 years (Required)
- Customer relationship management: 2 years (Required)
- Lending : 1 year (Preferred)
Work Location: In person
