Community Mentoring Program Specialist

BIG BROTHERS & BIG SISTERS OF COLORADO INC
Denver, CO

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Job Details

Full-time
$22 - $25 an hour
8 days ago

Qualifications

Case documentation in social services
Customer service
Caseload management

Full Job Description

Mission, Vision, and Values of the Organization

The mission of Big Brothers Big Sisters of Colorado (BBBSC) is to create and support mentoring relationships that ignite the power and promise of youth. Our vision is for all youth to reach their potential. This is accomplished through partnering with youth mentees, parents/guardians, volunteers, local communities, and caring philanthropists. We are accountable for each child in our program achieving: higher aspirations, greater confidence, and better relationships, increased sense of belonging and community/school engagement, which contributes to improved mental health, avoidance of risky behaviors, and educational success

Our values are: Belonging, Resilience, Accountability, Vision, and Empathy (BRAVE)

Commitment to Justice, Equity, Diversity and Inclusion (JEDI)

We are committed to creating and cultivating a safe environment where all individuals feel respected and valued equally. We –BBBSC staff and board – are committed to a nondiscriminatory and anti-racist approach and are committed to dismantling any inequities within our policies, systems, programs, and services.

Business Goals and KPIs by end of FY25:

2,000 Youth Served
Sustainable $4 million revenue budget
Big Vision 2:
- Every youth served graduates with a plan for their future and a mentor who has impacted them for a lifetime
JEDI:
- 34% diverse representation for staff, leaders, and BOD members
- 5% incremental growth for diverse Bigs year-over-year

Job Summary

The Site Based Program Specialist position requires excellent case management, program support and documentation for Site Based mentoring programs. This position includes event scheduling, conducting interviews and match introductions, event planning and execution, and match support. Must be highly organized and provide excellent professional customer service and meet quality metrics, outcomes and goals as established by the agency. The ideal candidate must demonstrate a high-level of awareness/expertise and independent judgment when interviewing and assessing volunteers and children in the areas of child safety, matching, match support and documentation. The ideal candidate will also have experience facilitating youth events.

Essential Duties and Responsibilities:

Perform duties in compliance with National standards and BBBSC policies, procedures and practices.
Manage a caseload of mentors (Bigs) and youth mentees (Littles) who are paired in a mentoring relationship.
Work to match volunteer with the youth applicant in a manner that strongly considers requests related to culture, gender, and religious affiliation.
Conduct match introductions and paperwork for groups and individuals as assigned.
Complete assigned match support in accordance with open caseloads.
Ensure awareness of child safety and risk management, policies and procedures throughout all aspects of job function.
Responsible for tracking participation, distributing and collecting surveys and program evaluations for assigned matches.
Provide coaching and resources for mentors.
Provide community resources and referrals to families expressing need, when possible.
Facilitate Parent/Guardian/child orientations and volunteer training as assigned.
Provide match updates and information as needed for grants and marketing.
Support the planning of events, identifying activities, and selecting venues for programming.
Attend events and activities as assigned.
Immediately reports all suspected violations of child protection laws, Agency policies and BBBSA standards to the Program Director and Vice President of Programs.
Represent BBBSC in a professional manner in the community and office.

Supervisory Duties: (if applicable)

N/A

Core Performance Expectations and KPIs:

Percent of Time

Rank No.

Outcome Job Responsibility

Details/Metrics (How will success be measured?)

60%

Match Support

>90% calls

20%

Events/Activities

Avg. >4/month

10%

Match Intro

>16 matches/year

10%

Meetings, trainings, etc.

Contribute to team effort by accomplishing other duties as assigned.

Qualifications:

Education and Experience

Bachelor’s Degree required or 1-2 years of youth-development experience in one or several of the following areas: mentoring, facilitating positive youth development, promoting college/career readiness, partnering with multi-cultural communities, implementing inclusive practices in service delivery, volunteer management, and/or working with Spanish-speaking communities.
CPR/First Aid certified (able to complete course upon hire)
Bilingual proficiency in both English and Spanish a plus.
Recreation and College/Career Readiness a plus.

Knowledge, Skills, and Abilities

Experience with youth development and/or youth mentoring.
Cultural competency and experience working with diverse youth and families.
Ability to be data-driven and goal oriented.
Strong organizational and time management skills, ability to multi-task and attend to details.
Works independently yet able to perform well in team environment.
Excellent verbal, written, and presentation skills.
Excellent problem solving and decision-making skills.
Excellent time management skills and able to multi-task
Ability to deal effectively with changing job requirements and shifting priorities.
Ability to practice attentive and active listening.
Ability to foster relationships with community partners and diverse stakeholders.
Ability to handle sensitive information and maintain confidentiality
Proficient in Microsoft Office
Access to reliable transportation
Available to work evenings and weekends

Physical Demands:

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Limitations and Disclaimer:

This job announcement in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

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