Job Type: Full Time / Open availability
About Ultra Padel Club: Ultra Padel Club is a leading sports and recreational facility dedicated to promoting and developing the exciting sport of padel. Our state-of-the-art club offers world-class padel courts, professional coaching, and a vibrant community of enthusiasts. We are committed to providing a top-notch experience for our members and visitors, fostering a love for padel, and encouraging an active and healthy lifestyle.
Job Description:
Position Overview: Ultra Padel Club is seeking a friendly, customer-focused Front Desk Agent to be the first point of contact for our members and guests. As a Front Desk Agent, you will play a crucial role in ensuring a positive and welcoming experience for everyone who enters our facility.
Key Responsibilities:
Guest Services: Greet members and guests with a warm and welcoming demeanor.
Provide information about the club's services, programs, and court availability.
Assist with membership sign-ups and renewals.
Reservations and Scheduling: Manage court reservations and bookings efficiently and accurately.
Maintain an organized schedule of court usage.
Handle inquiries and changes to reservations.
Payment Processing: Collect fees for court rentals, memberships, and pro shop purchases.
Accurately process payments and issue receipts.
Member Relations: Assist members with inquiries, concerns, and requests in a professional and courteous manner.
Address and resolve member issues or escalate to management when necessary.
Administrative Tasks: Maintain a neat and organized front desk area.
Maintain stock of fridges making sure they are full of beverages.
Safety and Security: Monitor access to the facility and ensure all visitors adhere to club policies.
Report any safety or security concerns to the management promptly.
Qualifications:
- High school diploma or equivalent.
- Previous customer service or front desk experience preferred.
- Strong interpersonal and communication skills.
- Proficiency in computer systems and basic office software.
- Excellent organizational and multitasking abilities.
- Enthusiasm for padel and a willingness to learn about the sport.
- Proficient in a second language will be highly considere (French, Spanish, Portuguese).
Benefits:
- Competitive hourly wage.
- Opportunity to be a part of a dynamic and growing industry.
- Access to the club's facilities and padel courts.
- Training and development opportunities.
- Employee Discount
If you are a customer-oriented individual with a passion for sports and a desire to contribute to the success of Ultra Padel Club, we encourage you to apply for the Front Desk Agent position. Join our team and be a vital part of creating an exceptional experience for our members and guests.
Ultra Padel Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Work Location: In person
