JOB PRIMARY RESPONSIBLITIES
Partner with the Operations Manager to lead daily service operations by training, empowering, and directing technicians while maintaining organized workflows, schedules, work orders, timesheets, PM tracking, and parts requisitions.
Lead the Service Team with a focus on professionalism, positivity, and profitability, setting the standard for customer service and operational excellence.
Support revenue and profitability goals by improving workflow, assisting with estimates and approvals, managing job logistics, and maintaining technician billing efficiency above 90%.
Direct and support technicians in performing PMs, condition reports, on-site repairs, and identifying additional billable repair opportunities on customer equipment.
Provide technical and diagnostic guidance using hands-on experience, manufacturer resources, and industry experts to ensure timely, accurate repairs.
Oversee shop operations, including opening/closing procedures, checklists, cleanliness, tool organization, and safety standards.
Assist with building and developing a strong service team through hiring support, performance evaluations, KPI tracking, and ongoing technical training.
GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:
- Ability to stand, walk, bend, kneel, crouch, climb, and work in awkward positions throughout the workday
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Ability to frequently lift and carry up to 50 pounds independently
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Ability to occasionally lift or move up to 75 pounds with assistance or mechanical equipment
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Ability to push and pull heavy parts, tools, hoses, and shop equipment
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Ability to safely climb on and off construction, agricultural, and industrial equipment
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Ability to work indoors and outdoors in varying temperatures, weather conditions, dust, noise, and other shop conditions
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Ability to safely and effectively use hand tools, power tools, and diagnostic equipment
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Ability to work around heavy machinery, moving equipment, grease, oil, and chemicals
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Ability to wear required personal protective equipment (PPE), including safety glasses, gloves, hearing protection, and steel-toe boots
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Ability to safely operate company vehicles and equipment when required
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Performance Expectations and Employment Requirements
Technicians and mechanics may be evaluated based on billable hours, repair proficiency, customer service, preventive maintenance completion rates, and other job-related performance measures.
Applicants must successfully complete a pre-employment drug screening and may be subject to random drug testing throughout their employment.
Technician Qualifications
Qualifications include, but are not limited to:
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High school diploma or equivalent
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At least two years of additional education or technical training in a related field, or two years of relevant equipment service and repair experience
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Possession of the tools necessary to perform the job; specialty tools will be provided by the company
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Valid driver’s license
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Reliable cell phone
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Strong verbal and written communication skills
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Positive attitude and ability to work effectively as part of a team
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Willingness to continually learn and develop job-related knowledge and skills
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Ability to work 40 hours per week, Monday through Friday, with scheduled hours falling between 7:00 a.m. and 6:00 p.m.
Cornerstone Equipment continues to expand and we're looking for a Lead Shop Service Technician at our Frankfort location!
We are a family-owned and operated equipment sales and service company based out of Dry Ridge, KY with locations in Frankfort, KY and Franklin Furnace, OH. We're a group of Blue-Collar Professionals on a mission to help other Blue-Collar Pros with their compact construction and agricultural endeavors. For the past three years, we’ve been recognized as one of the “Best Places to Work in KY,” and we’re committed to maintaining a workplace where people love what they do.
As the #1 Selling Multi-Store dealer for Bad Boy Tractors (2025) and #1 Selling New Holland Construction Dealer in the US (2025), Cornerstone Equipment offers an exciting opportunity for folks who are passionate about helping customers find the perfect solutions for their needs.
We pride ourselves as being Blue Collar Professionals and are seeking individuals who bring energy, integrity, and a strong customer-first mindset. If you’re driven, personable, and ready to build lasting relationships while representing some of the best equipment in the industry, we want to hear from you!
